Senior Network System Engineer - Science/Research - OIT

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description:

KEY RESPONSIBILITIES:

1. Actively participates in the design, planning, implementation, troubleshooting, and maintenance of the company's research network systems, infrastructure and architecture.
2. Has the aptitude to perform troubleshooting, testing, scripting, and coding. Demonstrates leadership and mentoring of less-experienced engineers.
3. The Senior Network Systems Engineer, Science and Research reports to the Director, Project Engineering Network Services.
4. Designs, plans, tests, installs, and maintains tightly integrated, flexible, and highly complex research infrastructure including network, storage, security systems, and other research-related cyberinfrastructure using hybrid and cloud methodologies.
5. Actively seeks to understand, implement and maintain all network, security, and computer systems to meet the organization's current and future research network requirements.
6. Performs daily administration and oversight of the Science DMZ and high-performance research network infrastructure.
7. Tests new designs and communications protocols in the lab to determine viability.
8. Collaborates with HySci team members to evaluate advanced research network and systems troubleshooting methodologies to ensure tools and processes are in place for solving complicated technical issues.
9. Provides training, assistance in scripting, software installation services, technical troubleshooting services to end-users and provides network and systems technical assistance and recommendations to ensure successful application implementations.
10. Researches, implements, creates, administers, and modifies custom network services monitoring and management applications across a wide array of server and service technologies to meet business outcomes.
11. Participates in the administration, design, and troubleshooting of all core research network services to include all science and research network services applications and configuration items.
12. Ability to simultaneously consider and track multiple advanced and complex systems, to include systems outside of Network Services, in order to maintain a network that is specifically engineered for science and research applications (i.e. Slurm, Globus, ESNET Science DMZ, and parallel file systems).
13. Stays up-to-date with state-of-the-art IT concepts and technologies to improve the user experience and make recommendations for system adoptions.
14. Manages science and research infrastructure projects and provides technical leadership of cross-departmental service strategies for internetworking technologies and associated systems.
15. Performs highly technical inspections of network protocols, packets, and layers to resolve key network and mission-critical application production issues.
16. Interacts as an Information Technology (IT) peer to assist with complex system documentation and troubleshooting of science and research network services.
17. Implements or creates new technical services as needed to resolve advanced and complex problems, then appropriately transitions them to operational status.
18. Interacts with researchers, department managers, directors, and Information Technology (IT) peers to assist with the adoption, optimization, and enhancement of network services required for conducting science and research.
19. Interacts with department managers, directors, customers, and Information Technology (IT) peers to assist with business relationship management.
20. Serves as the primary network services point of contact to Emory's science and research community.
21. Provides campus outreach regarding science and research support services, including communication about outages and changes.
22. Meets with architecture management and team members to identify new and evolving science and research network needs.
23. Responsible for service transition by ensuring the service is properly documented and staff is ready to take operational responsibility.
24. Creates, champions, and utilizes systems of documentation necessary to efficiently track and manage science and research network services resources across multiple documentation platforms.
25. Works with vendors and vendor documentation to understand new product capabilities and to condense information for internal documents and team discussions.
26. Works closely with IT partners and external vendors in troubleshooting infrastructure problems and minimizing downtime.
27. Clearly articulates problems and proposed options and solutions and applies judgment in implementing hardware and software methodologies, processes, and practices to ensure resilience, maintainability, and security of science and research network services and applications.
28. Collaborates with Lead HySci Engineer and Architect to review and implement new technologies that will serve the Emory science and research network's future needs.
29. Analyzes application system trends to design science and research network architecture for replacing obsolete systems and improving network efficiencies.
30. Monitors the development of new standards and networking technologies dedicated to science and research.
31. Ensures science and research infrastructure is implemented, monitored, and supported to ensure appropriate availability and reliability.
32. Develops, implements, and monitors policies, procedures, and processes within the assigned areas of responsibility.
33. Plans and recommends changes to the technology infrastructure.
34. Performs other related duties as required.
35. Responsible for senior-level management and maintenance of the companies' LAN/WAN environment and computer systems including participation and oversight of daily upkeep and administration of the companies' network infrastructure and computer systems.
36. Designs and implements voice, data, and transport systems.
37. Applies advanced troubleshooting and problem-solving to complex network problems.
38. Collaborates with others for active maintenance and future growth.
39. Sets policies, guidelines, and establishes best practices for active maintenance and future growth.
40. Responsible for the design, planning, implementation, troubleshooting, and maintenance of the companies' network infrastructure and architecture. Installs, configures, maintains, and troubleshoots network services and devices.
41. Interacts with customers to resolve network issues.
42. Performs inspections and upgrades.
43. Develops and maintains documentation.
44. Has the aptitude to perform troubleshooting, testing, scripting, and coding and demonstrates leadership and mentoring of less-experienced engineers.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in Computer Science, Math, Engineering or related field and 7 years of relevant IT experience with servers and networks, OR an equivalent combination of education, training, and experience.
• A valid Georgia driver's license and an insurable driving record is required as the position may involve operation of University vehicles.

PREFERRED QUALIFICATIONS:

• Experience working within an academic, research, or scientific institution.
• Experience and strong working knowledge of Linux administration.
• Experience and strong working knowledge of scripting in Python and Bash.
• Strong knowledge base with network and network troubleshooting.
• Knowledge of and experience with Slurm, Globus, ESNET Science DMZ, and parallel file systems.
• Strong and precise communications skills and the ability to create and foster positive and creative relationships with faculty, staff, and students.

NOTE: This role will be granted the opportunity to work from home but must be able to work on campus regularly and be able to commute to Emory University location as needed and at times, on short notice. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture:

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.