Customer Engineering Manager, Strategic Accounts, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 5 years of experience in people management.
• Experience as a technical sales engineer in a cloud computing environment or other customer-facing role, or working as a member of a professional services or systems engineering team.

Preferred qualifications:

• MBA or Master's degree in Computer Science.
• 10 years of experience promoting IT solutions within region with progression towards leadership roles.
• Knowledge of solution architecture in web/mobile environments, web/internet technologies, architecture across SAAS/PAAS/IAAS, and Google Cloud productivity suites.
• Ability to present to all audiences, engage with C-Level in business and technology transformation, and work with emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• Ability to inspire/grow teams in a sales environment and influence cross-functional teams.
• Excellent project management skills.

About the job

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will lead a team of Sales Engineers to connect with prospects, understand and assess customer requirements, prepare and present demonstrations of Google Cloud products and services, guide the customer through implementation and production deployment, and address and overcome technical objections that arise throughout the business process.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $181,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Determine staffing levels to support annual goals, establish job requisitions, assemble teams, and lead the interview team to fill open positions.
• Organize, train, and equip the Customer Engineering (CE) team. Assess Go-to-Market readiness, identify gaps in preparedness, and build plans to ensure the team is properly trained/equipped to perform in support of annual goals.
• Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight to secure technical achievements.
• Maintain customer satisfaction through working cross-functionally to resolve product problems affecting customer satisfaction.
• Build relationships in accounts, and be the technical sponsor and driver for our strategic business opportunities.