System Infrastructure Engineer/Manager

Come work for a SaaS company that is a leader in the automotive repair industry and has the stability that only a 100+-year-old company can offer.

We are Mitchell 1, a division of Snap-on Inc. For over 100 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with the industry and technological advances.

We are looking for a System Infrastructure Engineer who leads the IT infrastructure team with technical expertise and administration bandwidth.

Overall responsibilities include:

• Support of internal corporate infrastructure
• Commercial SaaS applications
• Implementation of project deliverables
• Hardware and software lifecycle management
• IT security, performance, and availability.

Day-to-day responsibilities include:

• Providing technical direction, workload management, and prioritization of tasks for the team
• Implementation and operational administration of hardware and software upgrades and deployments
• Apply security remediation, vulnerability, and patch management
• Collaborating with security/compliance, system, and network architects to design and implement enterprise systems serving internal and external customer needs
• Maintaining infrastructure performance, availability, and capacity management
• Improving, maintaining, and disaster recovery application migration
• Logging, monitoring, and alerting of infrastructure
• Documentation of infrastructure process, procedures, and asset management
• Ensuring data integrity, availability, security, and recoverability
• Participating in on-call rotation, incident response, and be a point of escalation for the team

Technical requirements

• Architect-level experience with ten or more years of server infrastructure responsibilities with a combination of physical server installation/repair and ownership of Linux, Windows Server, Hyper-V (or other hypervisor experience such as VMware or Nutanix) required
• Experience with SAN/Storage technologies such as Dell, NetApp, PureStorage, Isilon required
• Experience with Hybrid/Public cloud experience with Azure or AWS is required
• Experience Network troubleshooting and packet capture analysis
• Experience with Backup and Recovery
• Experience with scripting such as Jenkins, Ansible, PowerShell, Perl, Terraform/IaC
• Experience with Cisco, F5
• Experience with ServiceNow CMDB a plus
• Experience with Splunk administration a plus

Qualifications

• Bachelor's degree in computer science or relevant field
• 5+ years of experience in related field
• 3-5 years of management experience in a hands-on leadership role
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem-solving and communication skills