Senior Director of Software Engineering

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces.

We need a Senior Director of Software Engineering to lead and scale our global engineering teams, ensuring the delivery of high-quality software solutions while driving operational excellence and fostering leadership development across the organization. This role will primarily focus on Pattern’s Predict product, a key component of our PXM platform designed to accelerate our brands’ ecommerce performance.

This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Senior Director of Software Engineering?

1. Lead and manage a large, global software engineering team, with direct oversight of approximately 8 engineers in the US and 40 in India.
2. Drive the strategic vision and technical direction of engineering initiatives for Pattern’s ecommerce analytics software, Predict, by architecting a system that can scale.
3. Oversee the development, execution, and delivery of software projects, managing the SDLC, ensuring timely releases, high quality, and adherence to best practices.
4. Collaborate with cross-functional teams, including product management, operations, and other engineering leaders, to prioritize and deliver on key business initiatives.
5. Ensure organizational efficiency by streamlining processes, optimizing team structures, and managing resources effectively across projects.
6. Promote a strong focus on software quality, scalability, security, and performance, with regular assessments and improvements to engineering practices.
7. Provide leadership in identifying and mitigating risks, addressing technical challenges, and ensuring teams are equipped with the tools and resources they need to succeed.
8. Recruit and hire top level talent to ensure the highest quality.

What will I need to thrive in this role?

1. 10+ years of experience in software engineering, with a proven track record of leading and delivering large-scale projects.
2. At least 5-7 years of leadership experience, managing diverse engineering teams, with demonstrated success in building and growing high-performing teams.
3. Experience managing large teams of 20+ engineers, with a strong emphasis on scaling teams, ensuring quality, and driving operational efficiency.
4. Proven ability to manage and collaborate with global teams, including oversight of offshore development teams, ensuring alignment across time zones and geographies.
5. Strong understanding of software development best practices, including agile methodologies, architecture, software development lifecycle, and maintaining quality in applications.
6. Exceptional leadership, mentoring, and team-building skills, with a focus on fostering a culture of innovation, collaboration, and continuous improvement.
7. Excellent communication and stakeholder management skills, capable of aligning engineering goals with broader business objectives.

What does high performance look like?

1. You have prior SaaS experience and leverage it to anticipate and drive improvements in engineering processes, leading to significant gains in productivity and quality.
2. You have past experience managing overseas teams and are able to foster a culture of accountability and collaboration, resulting in high employee engagement and retention.
3. You are able to build scaled applications on AWS.
4. Implement initiatives that enhance resource allocation, product delivery timelines, and overall market competitiveness.
5. Cultivate strong relationships with cross-functional teams to ensure seamless communication and project alignment.
6. Encourage professional development and skill acquisition within the team, keeping engineering practices innovative and current.

What is my potential for career growth?

As the Senior Director of Software Engineering, you will have opportunities for career advancement within Pattern. Additionally, you will have access to networking opportunities and continuous learning initiatives to support your professional growth.

What is the team like?

You will work with members of the software engineering team locally and overseas, and be supervised by Pattern’s Chief Technology Officer. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

1. Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
2. Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
3. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
4. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

1. Initial phone interview with Pattern’s talent acquisition team
2. Video interview with Pattern’s CIO
3. Back to back interviews with Pattern’s Head of Product and Director of Engineering
4. Final interview with Pattern’s CTO
5. Professional reference checks
6. Executive review
7. Offer

How can I stand out as an applicant?

1. Discuss professional accomplishments with specific data to quantify examples
2. Provide insights on how you can add value and be the best addition to the team
3. Focus on mentioning how you would be partner obsessed at Pattern
4. Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.