Gas Operations Manager - Field Customer Service

Manager, Gas Operations – Field Customer Service

Plans, manages and coordinates all field customer service operations, teaming with other gas operations managers and Field Customer Service supervisors to ensure safe, reliable and regulatory compliant service. Responsible for the area’s budget, safety, customer service, emergency response, and the development of supervisory personnel.

This manager is responsible for the field customer service for the entire PNG service territory. Local reporting office flexible but must be within service territory.

Principle (Essential) Duties

• Continually monitors departmental reports and metrics to plan, manage and coordinate all field customer service activities ensuring safe, reliable and regulatory compliant service.
• Ensures adherence to policies and procedures that maintain protection of the environment and the health and safety of our employees, contractors and the communities in which we operate and / or transport our product.
• Manage the operations to meet or exceed the business goals for operational excellence and improved cost control, quality, reliability, safety and productivity.
• Create a respectful, goal driven, team environment among the workforce (both union and nonunion) and develop supervisory and technical employees for roles of increasing responsibility and/or technical growth.
• Manage, develop and/or define deliverable commitments, their corresponding schedule and resource requirements at appropriate intervals regarding work-in-progress any operations problems or delays.
• Set operational priorities, administer labor agreements and allocate resources to meet operational and business needs, while ensuring safe, reliable and compliance requirements
• Interact regularly with other department leaders, operations related committees, union personnel, customers, vendors, contractors, PUC staff, etc. on an as-needed or scheduled basis.
• Control Operating and Maintenance budgets keeping expenditures to an allowable level.
• Directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays
• Manage field customer service budgets and projects
• Manage all department activities and resource to ensure maximum benefit is achieved for all resources expended.

Knowledge, Skills and Abilities

• In-depth knowledge of field customer service area managerial and supervisory practices.
• Exceptional skills in Microsoft software, required compliance and/or tracking systems
• Advanced analytical, judgment and decision-making abilities
• Exceptional leadership skills, including written/verbal communications, and interpersonal relationships

Experience/Education Requirements

• Minimum of 10 years’ experience directly supervising employees engaged in field customer service.
• Bachelors degree in management, business or other related field required.
• Achievement of Lead Supervisor preferred.
• Demonstrated success in leadership role.
• Demonstrated knowledge of system operations.
• Valid driver’s license and ability to drive Company vehicles.