PM-T for Product Ops & Engagement, Ring App
Job ID: 2728993 | Amazon.com Services LLC
About Ring
Since its founding in 2013, Ring has been on a mission to keep people close to what's important. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors App, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit With Ring, you’re always home.
Ring is seeking a Product Manager to own, define, and build key mobile experiences. We are passionate about our mission and look for a similarly passionate product manager to drive building mobile features that will serve that mission. This is a key role where as a member of the mobile product team, you will ensure that these experiences are well thought out and connect the entire customer’s journey across our website, apps and device experiences on a global scale.
You will focus relentlessly on our customers' needs, working with user experience designers to craft product features that will surprise and delight our customers. You will provide enough clarity in the product definition that our software engineers can build the product/features and our marketers can determine the product positioning. You will partner with other leaders to support new device launches. In this role, you will manage and grow a team of highly trained product managers focusing on mobile app design.
You will be the voice of the customer as you work with data, design, technical, and business leaders to set strategy and define the product. You should have proven track record of mobile app product management ownership.
Key job responsibilities
• Promote best practices for discovery, definition, experimentation, and iteration.
• Improve quality of standard product artifacts such as PRDs.
• Gather feedback and data for improving the product development process.
• Set standards and metrics to track the product team's progress against company and product goals.
• Manage the team’s regular planning and prioritization processes.
• Facilitate consistent communications with other teams, cross-functional groups, and stakeholders.
• PM the implementation of self-serve tools for product analytics, and drive adoption on the product team.
• Dive deep into product analytics and customer feedback, discovering and evangelizing insights within the team and across the organization.
A day in the life
• Run a product review meeting and send out notes afterwards.
• Read several recent PRDs, and give the authors feedback on the docs' quality.
• Check how it's going with the PMs working on a complex cross-functional program.
• Try creating a new product analytics dashboard to gauge progress with the new system, and provide feedback to the BI team.
• Touch base with stakeholders to align approaches ahead of an upcoming planning exercise.
• Dig into the latest batch of qualitative customer feedback.
• Give the team leader an update on the team's priorities and progress against goals.
BASIC QUALIFICATIONS
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
PREFERRED QUALIFICATIONS
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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