System Engineer

NOT A C2C OPPORTUNITY NOR REFERRAL

Systems Engineer #1007231

Job Description:

· All Candidates must have a high level of knowledge of BIG IP, Certificate Management, Azure Cloud, and VM Ware.

· Hybrid role – must be local to Dalton and the surrounding area. Must be able to work an on-call rotation, 2 weeks on-call every 12 weeks.

Essential Duties:

· This position requires thought leadership, technical skills, and organizational influence.

· Maintain Infrastructure – Support current CX & AX infrastructure environments

· Produce and maintain proactive designs and plans that prioritize IT operational improvements

· Maintain and optimize system options and configurations to include ongoing upgrades

· Develop and execute performance analysis designs and plans

· Project Support – Support improvements to our CX and AX initiatives

· Participate regularly in business-oriented and technical projects, task forces, and status meetings, and become involved in business strategy discussions as early as possible

· Support development teams during application development, quality assurance, user acceptance, staging and production

· Provide architecture recommendations, debugging and problem-resolution assistance to the Infrastructure and Application development teams

· Assist with research, testing, certification, and communication of new technology, services, applications, and utilities for platform technologies

· Leading project development and coordination for specific technical projects.

· Resiliency Support – Support the resiliency of the systems environments:

· Maintain ongoing operational readiness to ensure ongoing infrastructure support

· Perform troubleshooting and diagnostic tracing of running applications

· Assist with instrumentation and observability functions by creating, configuring, and leveraging templates to proactively monitor and alert on system issues

· Assist Level One and Level Two support to ensure knowledgebase, processes, and procedures are kept up to date

· Provide scripting, workflows, and automation for the infrastructure environments

· Manage incident identification, determination, isolation, and resolution

· Design and build out strategies for support of emerging technologies

· Preparation – Plan and execute according to documented guidelines

· Perform all activities within the established plans and schedules

· Ensure documented management approval is secured prior to making any changes to a production environment

· Maintain current knowledge and skill levels appropriate to our Goals

· Provide technical advice and assistance to our personnel

· Follow the department’s Sarbanes-Oxley and other regulatory compliance requirements and follow all testing and verification guidelines

· Configuration and Provisioning - Install, configure, deploy, migrate, maintain, patch and decommission infrastructure components

· Distributed

· Cloud (eg, Azure, AWS, GCP)

· Servers (eg, Linux, Windows, Unix)

· Instrumentation/Observability software (eg, Foglight, Solarwinds, Azure Monitor)

· Successfully install, configure, and manage the Linux & Windows Operating Systems, including system patching, version updates, and daily maintenance needs

· Successfully install, configure, and manage cloud solutions (VMs, PAAS, data entities and other solutions) to satisfy application needs

· Successfully install, configure, and manage Application servers (Eg: Tomcat, JBoss, IIS)

· Successfully install, configure, and manage Container environments

· Create scripting to automate common tasks with languages such as PowerShell, python, Bash etc

· Security (eg, Azure Sentinel, Azure Defender)

· Documentation review and technical guidance on provisioning and configuration activities.

Additional responsibilities may include

· Foundational

· Encourage, recognize, and support each team member's contributions and the team's joint results

· Project a genuine sense of enthusiasm regarding project goals and progress

· Collaborate with IT application teams on changes, requests, and incidents

· Communicate regularly on the status of delivering on a commitment

· Discover and describe the issues, patterns, and opportunities that underlie the stated problems

· Effectively prioritize activities, manage time, and honor commitments

· Identify and gather needed facts and requirements regarding the business and systems from available sources and direct observation

· Create scripting to automate common tasks with languages such as PowerShell, python, TSQL etc

· Write and publish concise, action-oriented documents and presentations

· Transform observations into patterns, conclusions, and recommendations summarizing benefits, costs, and risks

· Generate alternative solutions and evaluate them according to established criteria

· Conduct meetings (eg, one-on-one interviews, group presentations, facilitated sessions, and project reviews)

Knowledge, Skills, and Abilities:

Minimum Qualifications:

· BA / BS degree in engineering, computer science, information systems, or equivalent practical experience

· Relevant experience in a Fortune-500-scale, IT-related department seven years

· Demonstrated experience serving in a system administration, system engineering, or database administration role.

Basic skills

· Understanding of global networking and protocols

· Understanding of ITIL Incident, Problem, Change, and Service Request Management procedures

· Understanding of scripting, reporting and monitoring

· Understanding of system administration with an operating system or database administration background

· Understanding of system engineering, design, and security with an operating system or database administration background

· Experience developing knowledgebase articles and procedural documentation for effective communication to other organizational units

· Understanding of business continuity planning

· Distributed Systems

· Compute administration or engineering with a Unix/Linux, Windows, and/or VMWare background

· Knowledge and experience with Azure Cloud architectures

· Understanding of other Cloud environments (e.g., AWS, Hybrid Cloud)

· Knowledge of database systems (DB2, SQL, Postgres etc)

· Knowledge of storage area network environment

· Knowledge of Local area and wide area networks (LAN/WAN)

· Demonstrated knowledge of TCP/IP, DHCP, DNS, etc

· Understanding of programming languages (Powershell, Bash, Python)

· Demonstrated knowledge of operating systems (e.g., Windows, Linux)

· Demonstrated knowledge of .NET, Java

· Demonstrated knowledge in supporting large scale application and Operating System patches and upgrades using Azure Update Management, SCCM

· Demonstrated knowledge of Directory Services Software (LDAP, Microsoft Active Directory)

· Demonstrated knowledge of JEE technology (Tomcat, JBOSS)

· Demonstrated knowledge of Messaging Technology (MQ, Kafka, JMS)

· Demonstrated knowledge of Software distribution

· Experience with instrumentation tools such as Azure Monitor, Datadog, Moogsoft, New Relic, Splunk, and Tableau for web application, performance, and network monitoring

· Demonstrated knowledge of Certificate Management

· Demonstrated knowledge of AKS, Arc, HCI, Monitor, SCCM

· Demonstrated knowledge of cloud-native microservice patterns

· Demonstrated knowledge of Microsoft Active Directory, AAD, SSO, and other security practices and tools

Preferred Qualifications:

· Passion for the "everything as code," "automate everything," "security first," and "data beats opinions"

· Maintain a working knowledge of Data Center procedures and schedules

· Familiarity with Infrastructure as code concepts and languages such as Terraform

· Possesses above-average problem-solving skills

· Be an empowered self-starter that demonstrates the independent initiative to discover and ensure the evaluation of business and technical opportunities

· Knowledge of software design patterns

· Experience includes Azure Sentinel

· Analyze and document problems and requirements that are understandable at all levels

· Communicates, both (verbally and in writing), with people at all levels of the corporation clearly and concisely

· Possesses excellent work habits, including the ability to work well with others

· Takes initiative, keeps promises, honors commitments, and takes responsibility for own actions or mistakes

· Promotes change as necessary in a continually improving organization; is enthusiastic and optimistic in the face of change

· Ability to plan, schedule, and implement projects on time

· Maintain a healthy sense of urgency, balancing the need to achieve short-term tactical results with the importance of strategic planning for long-term flexibility

Working Conditions:

· While much of this work can be done remotely, occasional onsite work may be required in Dalton, GA

· Occasional travel may be required to various manufacturing and distribution sites if needed

· On-call rotation is required

· Night and weekend work will be required for implementations or major incident support

Equipment and Materials Utilized

· Azure, AWS, Github, Terraform and M365 cloud tools are required.