EUC Desktop Engineer

Technical/Functional Skills

• Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:
• Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods, Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scanners

Primary Skills:

• Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores: Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scannersReview equipment order form with PM
• Assisting users with solving issues with proper process
• Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
• Deployment / shipping equipment to stores and users as applicable
• Strong knowledge with Windows OS and iOS devices
• Installation support for standard software and propose process for new application requests
• Technical troubleshooting skills
• Incident and Request Management
• Excellent customer service skills to handle Techbar operations
• Strong understanding of EUC environment and managing business relationship

Experience Required

• Strong problem resolution skills with ability to identify, diagnose and resolve application defects.
• Ability to manage work distribution and assignments to field services staff
• Ability to work effectively with staff, various stakeholders, business partners and vendors.
• Ability to speak, read and write English.
• Experience with ITIL based systems such as ServiceNow
• Excellent verbal and written communication skills with ability to effectively communicate with all levels of the organization and vendors. Ability to function in a team environment effectively and professionally.
• Ability to function independently, have flexibility, personal integrity.
• Good communication skills.
• Management Skills