Sr. UX Designer, Futures Design

Job ID: 2713619 | Amazon.com Services LLC

The priority for this Sr. UX Designer role is to define future experiences that will have the greatest impact on customers' lives. We are looking for a charismatic UX design leader who has deep expertise in design thinking and experience planning/leading engaging design workshops, sprints, and collaborative ideation sessions. This UX designer will need to thrive in ambiguity, working directly with senior leaders to identify large, undefined opportunity areas to improve our customer experience on existing and future devices.

Drawing from customer insights, industry trends, and business requirements, you will be responsible for leading cross-functional teams to uncover insights and ideate on innovative solutions. Strong storytelling and presentation skills are essential, as this UX designer will need to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders. They must be comfortable making high-judgment calls throughout the design process, including deciding when to escalate risks or pivot from the plan.

In addition to leading design workshops and sprints, the UX designer will also be responsible for planning and managing large-scale design efforts in both in-person and remote/hybrid settings. This includes defining the project scope, objectives, schedules, resources, and stakeholder communication plans.

The ideal candidate is not just a facilitator, but a true "showperson" who can bring energy and enthusiasm to the team every day. They will create a safe, fun, creative space where all team members feel empowered to contribute. Strong collaboration skills are critical, as this UX designer will need to work cross-functionally with product, engineering, and other disciplines.

If you have a track record of leading ambitious, customer-centric design initiatives, a knack for creative problem-solving, and the ability to inspire teams, we want to hear from you.

Key job responsibilities

1. Identify key opportunity areas to improve customer experiences based on research, trends, and business requirements
2. Work directly with senior leaders to identify large, undefined opportunity areas to improve the customer experience across existing and future products/devices
3. Lead and facilitate cross-functional teams through problem definition, ideation, validation, and execution of innovative design solutions
4. Plan and facilitate design workshops, sprints, and ideation sessions
5. Develop and maintain a deep understanding of industry trends, customer needs, and competitive landscape to inform design strategy
6. Work across design, research, and Amazon to create strong relationships with senior leadership and stakeholders
7. Utilize strong storytelling and presentation skills to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders
8. Seek opportunities to make improvements to team efficiency and process

BASIC QUALIFICATIONS

- 6+ years of design experience
- Have an available online portfolio
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience leading and facilitating cross-function design workshops, sprints, and ideation sessions, ensuring active participation and diverse perspectives across remote, hybrid, and in-person formats
- Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar

PREFERRED QUALIFICATIONS

- Passion for learning and innovation, balanced with business needs and customer expectations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.