Job Title: Site Reliability Engineer/ITAO
Corporate Title: Associate
Location: Cary, NC
Who we are:
In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas. Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally.
Overview:
You will closely work with application teams to ensure stable, well monitored applications that are resilient to faults. You will agree and periodically review Service Level Agreements and Service Level Objectives to achieve the correct level of availability for the applications based on their criticality.
You will maintain Error Budgets for the application teams in your area and prevent releases in the event the production stability and availability for applications is too low. You will have knowledge of and experience in relevant tools used in the Site Reliability Engineering (SRE) environment and be a specialist in one or more technical domains to ensure that all associated stakeholders are provided with an optimum level of service in line with Service Level Agreements and Operating Level Agreements.
What We Offer You:
- A diverse and inclusive environment that embraces change, innovation, and collaboration.
- A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days, a commitment to Corporate Social Responsibility.
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement.
- Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values.
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits, educational resources, matching gift and volunteer programs.
What You'll Do:
- Manage application availability, performance, and compliance, as well as organize L3 support for the application with development teams and review policy compliance for the application.
- Identify gaps and drive remediation of gaps as they relate to security and compliance, while managing technical roadmap of the application, ensuring timely upgrades, patches, and strategic changes are applied in addition to monitoring and alerting across a clearly defined set of Corporate & Investment Banking applications, providing optimum service level to the Business.
- Work closely with application teams to build monitoring solutions to alert in the event of failures/performance issues and to optimize uptime.
- Provide feedback loops to continually improve application resilience across multiple application teams as well as agree, review, and change Service Level Agreements (SLAs), SLOs and Error Budgets where necessary to ensure suitable availability for end users and to achieve appropriate levels of application stability.
- Identify and eliminate or automate toil for both the application teams and the SRE team to optimize effectiveness.
- Manage resolution of outages with both technical and business teams to the point where actions are taken to reduce the likelihood of the failure happening.
Skills You'll Need:
- Bachelor's degree from an accredited university with a concentration in Computer Science or IT-related discipline OR experience in Information Technology (IT) in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function.
- Demonstrable Site Reliability Engineering experience.
- Experience in Prometheus/Grafana monitoring stack and Scripting skills (Groovy, shell etc).
- Working experience in mid-range technologies, platforms, i.e. UNIX and ORACLE database experience required. Working experience of Structured Query Language (SQL) Server, Web logic also desirable.
- Container orchestration tools such as Openshift, Kubernetes, Docker Swarm, as well as continuous integration/continuous deployment (or development) (CI/CD) Tooling.
Skills That Will Help You Excel:
- Excellent analytical and problem solving skills.
- Proficiency in a high-level programming language desirable.
Expectations:
It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary is $85,000 to $120,750. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications.
Deutsche Bank Values & Diversity:
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
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