Full Stack Software Engineer - React and PHP

Who We Are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

Company Values

Happy to Help: Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.

Craft over Convention: Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards.

Progress not Perfection: The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat.

Own the Outcome: Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable.

Your Impact

As a member of one of our Product teams, you’ll build software applications and APIs, creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based.

About The Role

• You’ll work with JavaScript/React and PHP, collaborating with JVM, other JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
• You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
• You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
• You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
• You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
• You’ll partner with our Talent team to help us hire our future team members when needed.

About You

• You’re an engineer motivated by creating software that helps people to deliver outstanding experiences.
• You’re experienced in crafting relevant, customer-focused solutions and comfortable with high traffic volumes.
• You’re enthusiastic about working with both client and server-side technologies, comfortable jumping back and forth between them, and working with APIs to integrate them.
• You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
• You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
• You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions.

Time Zone Note

At this time, we are only able to hire in the United States for this role. Given that we have remote team members living between European and US time zones, we require that your regular working hours overlap with 9 AM - 1 PM ET.

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. The salary range for this role is $136,000 - $168,000.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family.

Hiring Guidelines

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. We do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

About Help Scout

We're on a mission to help businesses delight more customers. To learn more about who we are, visit the About page.