Company:
INSPYR Solutions
Location: Phoenix
Closing Date: 01/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: SRE
Location: Hybrid inForth Worth, TX or Phoenix, AZ - onsite interview is required.
Rate: $38-42/hour
Duration: Ongoing Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Details
o Knowledge and experience with monitoring and alarming processes and technology
o Experience operating with cloud service platforms
o Ability to stand up a new cloud environment
o Determine system interactions and dependencies with other applications and components within the Voice Services product
o On-call support as needed based on rotation and severity of issues
o Route defects to appropriate internal/external squads for defect remediation
o Responsible for managing problem management policies
o Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
o Define monitoring types and thresholds to implement
o Knowledge of SSL Certs
o General Networking knowledge
o Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
o Participate in weekly calls to understand changes being implemented to the systems
o Call Center platform experience
o Experience of forecasting and capacity planning of system and network resources
o Experience with cost efficient provisioning of resources
Surrounding team/key projects
• Virtual Assistance
• Chat
• IVR
Preferred Qualifications- Education & Prior Job Experience
o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
o 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
o 1-3 years of knowledge with Linux environments
o Working knowledge of databases: Oracle, SQL, etc.
o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
o Knowledge of Web Servers (Nginx, Apache, etc.)
o Ability to work effectively in a fast-paced changing environment
o Ability to multi-task and prioritize
Our benefits package includes:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Hybrid inForth Worth, TX or Phoenix, AZ - onsite interview is required.
Rate: $38-42/hour
Duration: Ongoing Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Details
o Knowledge and experience with monitoring and alarming processes and technology
o Experience operating with cloud service platforms
o Ability to stand up a new cloud environment
o Determine system interactions and dependencies with other applications and components within the Voice Services product
o On-call support as needed based on rotation and severity of issues
o Route defects to appropriate internal/external squads for defect remediation
o Responsible for managing problem management policies
o Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
o Define monitoring types and thresholds to implement
o Knowledge of SSL Certs
o General Networking knowledge
o Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
o Participate in weekly calls to understand changes being implemented to the systems
o Call Center platform experience
o Experience of forecasting and capacity planning of system and network resources
o Experience with cost efficient provisioning of resources
Surrounding team/key projects
• Virtual Assistance
• Chat
• IVR
Preferred Qualifications- Education & Prior Job Experience
o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
o 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
o 1-3 years of knowledge with Linux environments
o Working knowledge of databases: Oracle, SQL, etc.
o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
o Knowledge of Web Servers (Nginx, Apache, etc.)
o Ability to work effectively in a fast-paced changing environment
o Ability to multi-task and prioritize
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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INSPYR Solutions