Job Description:
Onsite Field Technicians will be responsible for performing all Client service actions including Break Fix, Desk Side Support, IMAC’s, Data Migration, and other related tasks.
Additional responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical is-sues on desktop/notebook computer equipment, low-level configuration, and support of server/storage equipment (i.e., smart hands support) when guided by more senior personnel.
Responsibilities:
· Provide technical support as point of contact for IT for the site.
· End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required.
· New users onboarding preparing IT assets and tools.
· Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
· Executive / VIP support.
· Executes service delivery (e.g., IMAC, break fix, desk side support)
· Coordinates with Client end user on expectations and availability to conduct managed Client Services.
· Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client as-sets in campus/remote locations.
· Identifies potential issues that could adversely impact end user experience and follows through on action steps.
· IP phone, Video conference support, Level 1 Multifunction Printers support.
· Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
· Basic installation and maintenance of technical products
· Handing tickets on ServiceNow or similar ticketing system.
· Work is regularly reviewed by a more senior level technical specialist.
· Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
· Installs, maintains, and optimizes desk-top /notebook configurations.
· Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
· Troubleshooting MS Windows 10.
· Troubleshooting MS Office 365 issues for end-users.
· Performs maintenance and repair services.
· Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.