Software Engineering Consultant - Se

At Cigniti we are looking for Sr. Servicenow engineers who had specific experience in FSO modules.

Responsibilities:

• Identify opportunities to optimize performance and improve scalability
• Develop ServiceNow FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines
• Code review: Reviewing and providing walkthroughs as part of peer review process
• Configure ServiceNow FSO Modules workflows applications scripts and integrations
• Document technical design development processes and solution configurations
• Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc

Required Skills:

• Proven experience in ServiceNow Financial Services Operations (FSO) platform.
• Expertise in configuring ServiceNow FSO modules, data model setup, and workflow development.
• Experience with Performance Analytics (PA) enablement and FSO-specific workflows (e.g., Commercial and Servicing Lines for Banking).
• Knowledge of ServiceNow Customer Service Management (CSM) and custom application development.
• Ability to lead customer-facing discussions, workshops, and configuration reviews.
• Strong problem-solving skills with a focus on optimizing performance and improving scalability.
• Excellent documentation skills to record development and technical configurations.

Preferred Skills:

• Experience in building advanced work assignment features within FSO.
• Familiarity with configuring reports, dashboards, and other business intelligence tools.
• Experience with scripting and developing custom applications on the ServiceNow platform.