Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate, and advance faster than ever.
The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in the high-performance memory segment.
This role will lead a team of customer quality engineers located globally, interact with customers, senior and executive management, building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.
This position is based in San Jose, California, Seattle, Washington, or Taichung, Taiwan.
Qualifications:
- Product, test, system integration, or applications engineering experience in DRAM (high performance memories and/or Graphics) or NVMe SSD
- Cloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test, and troubleshooting.
- Detailed knowledge of DRAM and NAND level device physics
- Customer/System integration experience with Storage and memory products
- Firmware development, testing, and validation experience is a plus
- Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements, and finding optimum solutions to complex customer challenges
- Strong technical experience in leading product quality, product development, and/or field application engineering teams
- Proven ability to lead multi-functional teams; finding solutions to solve complex problems
- Requires 7+ years of people management
- 5+ years of experience in leading external customer-facing communications
- Ability to demonstrate problem-solving and troubleshooting skills
- Excellent verbal, written, and customer communications skills
Responsibilities include:
- Build and sustain strong relationships with key decision-makers in the customer’s quality and engineering organizations
- Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
- Own and foster cross-department collaboration to align customer technical support
- Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
- Provide technical leadership guiding the team on customer problem resolution on Micron products
- Drive problem-solving initiatives across the Global Quality/CQE organization
- Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
- Drive technical support to customers and the field sales teams by leveraging the expertise within Micron organizations
- Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production, and Field)
- Drive customer support excellence through metrics and processes and strive for continuous improvement
- Work with Quality Management System (QMS) team to set up standard customer audits
- Champion “voice of customers” on quality within Micron
Education Requirements:
- Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required
The US base salary range that Micron Technology estimates it could pay for this full-time position is: $166,000.00 - $356,500.00.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
To learn more about Micron, please visit micron.com/careers.
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