(Full Time) Solutions Engineer at Alloy Automation (United States)
Solutions Engineer
Alloy Automation United States
Date Posted: 06 Jan, 2023
Work Location: San Francisco, United States
Salary Offered: $80000 — $100000 yearly
Job Type: Full Time
Experience Required: 3+ years
Remote Work: Yes
Stock Options: No
Vacancies: 1 available
As one of our founding Solutions Engineers, you'll have the opportunity to work directly with our top (and future) customers, providing support for the technical elements of the sales cycle, being the go-to resource for the Sales and Customer Success teams, and do critical work that will impact thousands of end consumers affected by our merchants' day-to-day automations.
APIs, automation and customer pain points excite you and identifying solutions and areas for automation for merchants is your jam. You’ll help to enable, support and educate B2B companies and merchants on their technical set up and use of our products and help us scale this part of the customer journey, whether that be via Zoom, documentation, or other collateral you produce.
What you’ll be doing:
- You’ll be a whiz with our product and tech, deliver advanced product demos and highlight the massive potential that companies can unlock with Alloy Embedded.
- Collect requirements for proof of concept, and collaborate with other teams internally to deliver the project and assist sales with closing the deal.
- Provide technical and engineering support, troubleshooting guidance, and help customers understand how best to utilize all of Alloy’s features.
- Work with our Customer Success team to help turn ideas into custom workflows built from scratch to drive adoption and product usage.
- Dive into the API docs of 3rd party apps in order to diagnose issues, scope out workflows, create tickets and help develop solutions or work with the engineering team.
- Act as a liaison between the customer, Product, Sales, Customer Success, Solutions and our Engineering teams to help conceive and build new product ideas and help with feature development.
- Knowledge sharing across the team to create a deep feedback loop, helping us refine and improve features.
Skills & experience we're excited by:
- Solutions engineering and support experience in a similar role from the SaaS space; bonus points if you’ve been an early hire in the ecommerce or iPaaS space.
- Baseline understanding of computer science principles and ability to build logical workflows, and work through requests related to third party APIs, technical edge case and error handling, etc.
- Basic experience with frontend JavaScript and backend Node. Familiarity with how to implement and debug SDKs and experience using automation tools like Zapier.
- Problem-solving and detective work; finding solutions to problems excites you.
- Curiosity and confidence; love to ask questions and think on your feet.
- Strong customer and project management skills; super-organized and adept at time management.
Why work with us?
- We’re growing quickly - We've raised $27M to date and anticipate growing to nearly 50+ people by end of 2023.
- Have an impact - Each month, Alloy processes millions of workflows for thousands of customers around the world.
- We’re diverse & distributed - We work remotely across 6 time zones, and our team is highly diverse.
- We stay on top of trends - We’re power users of tools like Figma, Jira, & Notion.
- We build for our customers - We keep a good pulse on how our merchants are doing and their problems.
- We’re ambitious, like you - We’re relentlessly optimistic that we can build this crazy automation tool.
- We’re backed by the best - We count leading investors among our backers.
About Alloy Automation
Alloy is the connective tissue for the ecommerce software world.
Company Size: 11 - 50 People
Year Founded: 2019
Country: United States
Company Status: Actively Hiring
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