Desktop Support Engineer

About Company

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Client Description

Our client is a major Fortune 500 company and one of the world’s most innovative and cutting-edge technology companies, and this role is in the Interactive department.

Droisys is seeking Desktop Support Engineer job offering onsite work for a long-term job opportunity in Pasadena, CA area of the USA.

Job Description

Job Title Desktop Support Engineer

Job Location Pasadena, CA (Onsite Work)

Duration 12 Months (Potential Extensions)

Experience 8-12 years

Pay Rate $33/hr on W2

Key Skills are Desktop Support, Windows 10, Windows 8, MS Office

Job Description

• 8 + years of experience in providing Deskside support with W10 and W8 support experience. Flexible to work in any shift.
• Maintain ownership of user’s issue & ensuring that they receive resolution within a reasonable timeframe.
• Software/network troubleshooting.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Good knowledge on Windows OS.
• Good knowledge on Microsoft office products.
• Requesting and coordinating vendor support.
• Provide initial assessment of urgency and business impact on all support calls.
• Knowledge on remote tools.
• Maintain ownership of user’s issue & ensuring that they receive resolution within a reasonable timeframe.
• Software/network troubleshooting.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Good knowledge on Windows OS.
• Good knowledge on Microsoft office products.
• Requesting and coordinating vendor support.
• Provide initial assessment of urgency and business impact on all support calls.
• Knowledge on remote tools.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.