Field Service Engineer

Field Service Engineer LOCATION: Franklin, OH, US Dallas, TX, US REQ ID: 46689 If you are a current employee click here to apply. SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do - how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders. SEE generated $5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit Position Summary REMOTE POSITION, AIR TRAVEL IS REQUIRED Support the company's systems approach by providing technical expertise for installation, training, repair, and maintenance for the entire product line. As required, provide timely information and reporting of customer concerns, competitive information, and other data to ensure high customer satisfaction. Job Description Perform repairs and preventive maintenance on equipment from the entire product line. Provide re-training on software or machinery and identify obstacles affecting customer productivity to ensure customer satisfaction and retain or regain market share. Increase field sales by promoting the Preventive Maintenance Programs. Inform the regional office of the presence of competitive machinery or materials or other opportunities and help regain or retain market share and improve customer service. Install equipment from the entire product line and provide machinery, materials, and software training to achieve customer satisfaction and regain or retain market share. Provide timely reporting to the regional office or departments, as directed, detailing all service activities performed or any other reports or information requested periodically to maintain a clear efficient flow of information from the field. Qualifications Associate degree in Electronics or equivalent (such as military training) with 2 years of experience in aservice-related role. Computer software knowledge, proficient PC skills, and proficiency in Microsoft Office. Strong mechanical aptitude. Previous mechanical experience and electromechanical troubleshooting are required-the ability to read prints and schematics is required. Excellent customer service skills. Organized, attention to detail. Ability to travel overnight (30% of the time) to cover the primarily assigned area of Georgia. Flexibility to work non-standard hours to service customers' needs. Positive approach, team player. Requisition id:46689 Relocation:No SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with appl