Senior Desktop Engineer

What You Will Do:

• Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.
• Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.
• Provide advanced troubleshooting for complex issues related to the client operating system and standard applications.
• Oversee the successful testing, implementation, and transition of solutions into production environments.
• Identify and design detailed technology solutions tailored to specific business needs.
• Manage desktop security updates, ensuring a disciplined approach for timely implementation.
• Automate the deployment of applications, patches, hot-fixes, and security updates.
• Collaborate with vendors and third-party integrators to deliver application solutions and resolve ongoing issues.
• Effectively manage software life cycles and contribute to budget planning.
• Develop and maintain Group Policies (GPO) as well as the Windows client image.
• Establish technical standards for the secure and reliable integration of new technologies within the Windows client environment.
• Create and document firm standards for desktop technologies in partnership with leadership.
• Manage changes in the production desktop environment.
• Resolve escalated incidents using strong problem management skills.
• Lead cross-functional team projects to implement new or updated technologies.
• Exhibit professionalism and quality service, maintaining a positive attitude in all interactions with internal teams, clients, and vendors.
• Manage and update both physical and virtual desktop environments, including related images.
• Oversee and troubleshoot the Horizon View VDI infrastructure (including Horizon View, vSphere, vRealize Operations, etc.) and associated desktops.
• Conduct maintenance in line with IT change management policies.
• Provide user support and guidance to IT staff, including documentation and hands-on demonstrations of troubleshooting techniques.

Who You Are:

• BA/BS degree or equivalent experience.
• 5-7+ years of experience in relevant technologies and business skills.
• Proficient in Microsoft Windows desktop operating systems.
• Experienced in developing and maintaining Group Policies (GPO) and Active Directory.
• Skilled in PowerShell, VB (Visual Basic), or other scripting languages.
• Knowledgeable in application packaging with Flexera AdminStudio or similar technologies.
• Experienced in deploying software using enterprise tools like Microsoft Endpoint Configuration Manager (MECM).
• Strong understanding of application installations on Microsoft Windows platforms.
• Familiar with VDI technologies, especially VMware Horizon.
• Working knowledge of VMware vCenter and the image creation process using MECM.
• In-depth knowledge of Windows client security configurations and best practices.

Additional Knowledge in One or More Areas:

• Updating applications in Citrix XenApp.
• Client security and encryption solutions, such as Microsoft BitLocker.
• Familiarity with anti-virus technologies.
• Understanding of network communication protocols (TCP/IP, HTTP, SSL/TLS).
• Strong customer service orientation and ability to build effective working relationships with peers and management.
• Ability to resolve issues independently following established policies and procedures.
• Knowledge of ITIL Service Management principles.
• Capability to manage multiple tasks and competing priorities effectively.
• Experience in managing projects on time and within budget, including writing project charters.
• Ability to develop and document standard operating procedures.
• Experience in a law firm or professional services environment.
• Availability for rotating on-call support for after-hours needs and escalations.