Are you a Network Engineer with a high level of knowledge and experience and a strong desire to help customers, whether that's contributing to a major project or coming to the rescue when an unexpected need arises? WingSwept is an award-winning managed service provider seeking a Network/Systems Engineer for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people: their teammates, other coworkers, and our clients. If that's you, please review the details below and apply today if it seems like a good fit.
The responsibilities of the position may include:
- Provide remote and on-site workstation, server, and network support to a growing list of clients
- Install, configure and maintain desktop, server, and network appliance equipment
- Design and implement various network infrastructure pieces in an SMB environment
- Fill various roles as part of a project team to work on various technology-related projects
- Manage various backup technologies in order to ensure the integrity of client systems backups
- Update knowledge base in order to provide continuity among other company personnel
- Communicate ticket status and document updates to clients and technical staff as needed
- Keep information regarding our clients, their data, and other sensitive information confidential
- Investigate new technologies for use internally and in client environments
- Monitor internal and client services for any possible issues and provide issue resolution
- Interact with clients and vendors over the phone and in person in a professional manner
Minimum requirements:
- Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player.
- Must be legally in the US and able to pass a US government background check
- High school diploma, at least two years of secondary education preferred
- Must be able to work predominantly from our Chantilly office
- Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office
- Must be able to work a full-time 40-hour work week, with occasional after-hours support (We're open to part-time for an otherwise exceptional fit.)
- Exceptional computer and system administration skills on Microsoft-based clients and servers
- Firm understanding of networking fundamentals
- Good verbal and written communication skills for interactions with customers on a daily basis
- Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude
Extra consideration given for any of the following:
- Previous experience as a system administrator/engineer or equivalent role
- Previous experience with ConnectWise PSA
- Intricate knowledge/experience with server and network diagnostics, design, and installation
- Expertise with networking topics such as routing, VLANs, QoS, VPN
- Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
- Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
- Expertise with virtualization technologies like vSphere and HyperV
- Expertise with cloud hosting providers (AWS, Azure, others)
- CompTIA Network+, Security+, Microsoft and other industry certifications
- Experience with SonicWALL, WatchGuard, and/or Cisco firewalls and other appliances
- Experience with scripting/automation (PowerShell, VBscript, Perl, WSH)
- Familiarity with Linux/Unix based operating systems and system administration
- Experience with phone wiring and phone switch installation/programming/maintenance
- Experience working on project teams or with project management
- Experience working within environments that have compliance requirements (NIST SP 800-171, CMMC, HIPAA, PCI, etc.)
If the above description matches your strengths, personality, and desires, please apply today!
Equal Opportunity Employer M/F/Disabled/Veteran