Technical Support Engineer

Salary: $80k - $100k + Bonus

Location: Hybrid schedule - Stamford, CT

Position Overview

Concrete Careers is supporting a client seeking a Technical Support Engineer to join the Customer Support team. We are growing rapidly via our best-in-breed cloud-native products and our second-to-none customer service.

Requirements

1. 2-5 years of experience in technical support activities
2. Hands-on experience in SQL, Scripting (batch, shell, power shell etc.)
3. Experience completing updates to the database manually
4. Hands-on experience in working with APIs (REST, SOAP)
5. Prior experience in ETL (DTS, SSIS, Nifi)
6. Hands-on experience in XML/XSLT
7. Azure, AWS, Google Cloud experience is a nice to have
8. Ability to work independently and as part of a team. Good analytical skills

Job Responsibilities

1. Handle ad hoc requests from customers to import data into SQL from XML, CSV formats
2. Build and support ETL pipelines using home-grown tools and 3rd party such as NiFi
3. Identify opportunities to automate, simplify repeat tasks and automate/script
4. Act as a single point of contact for all data-related troubleshooting questions from the customer support team

Benefits

1. Full Benefits (Health, dental, vision)
2. 401k
3. PTO, holidays