AIML - Sr Engineering Program Manager, Cloud Engineering and SRE

Summary
Posted: Aug 13, 2024
Role Number:200559377
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. We're looking for an exceptional Engineering Program Manager who is passionate about Apple's products and values; who loves working with infrastructure technologies at scale; and is committed to the hard work vital to continuously improve. This is a highly technical, hands-on position where you will work with Cloud Engineering teams and global, follow-the-sun Site Reliability Engineering (SRE) teams to make our services reliable and fast for hundreds of millions of customers. The ideal candidate will have a solid track record of maintaining high-quality global services under demanding usage to further the reliability and stability of our infrastructure that supports millions of users every day.
Description
- Work closely with Cloud Engineering, SRE, Operations, and Engineering teams to ensure maximum availability of our services in the production environments. - Assist the Production Engineering teams with support of production environments. Work with teams to understand production issues, help track back to underlying issues, and propose future-proofing of the production environments. - Be an advocate for process improvements and tools to ensure that the production environments are stable and reliable. Assist teams with scope and timelines for delivery of new tools/processes. - Work with stakeholders on new and existing projects; drive functional and technical design discussions, cross-functional negotiations, planning, execution, delivery, documentation and more. - Drive comprehensive, real-time analytics and reporting on key operational measurements for quality, performance, capacity, and reliability. - Build relationships across the AIML organization and facilitate communication between groups. - Be the voice for our customers; do whatever it takes to deliver the highest quality experience to our customers.

• 5+ years of Technical Program/Project Management experience in dynamic, fast paced environment.
• Solid understanding of SRE and Cloud Engineering principles and goals along with global on-call and asynchronous work experience with globally distributed teams.
• Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly (realtime) triage, prioritize, and lead cross-functional teams under pressure.
• Outstanding communication and presentation skills, written and verbal, to all levels of an organization. High operational precision and attention to detail.

Preferred Qualifications

• 10+ years of Technical Program Management with experience covering as many of the following as possible: global internet services, a large-scale & international user base, distributed computing, a product with external dependencies (e.g. partner data feeds), and responsibility for rapid-response actions.
• Strong technical experience with cloud technologies and infrastructure. Engineering experience is a plus.
• Innate drive to improve how things work, with proven track record of driving dramatic improvements for team quality, performance, agility, or effectiveness.
• Strong analytical skills to identify, assess, and solve complex technical issues.
• Capability to foster collaboration between cross-functional teams
• BS/MS EE/CS/CE in a relevant field or equivalent practical experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,000 and $278,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.