System Engineer, Data Center Procurement Governance (DCPG)

System Engineer, Data Center Procurement Governance (DCPG)

Job ID: 2722761 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

At AWS, we are on a mission to build the next generation of cutting edge technology that will transform the way our Data Center Services Procurement teams operate to deliver to our ambitious build plan. As a Systems Engineer in the Data Center Procurement Governance (DCPG), you will play a critical role in turning that vision into reality, and keep our mission-critical IT systems running smoothly!

As a System Engineer, you will be responsible for implementing and maintaining our core systems and tools infrastructure owned by DCPG in supporting Data Center Procurement customers. You will work closely with cross-functional teams to understand business requirements, evaluate emerging technologies, and engineer solutions that meet our high standards for performance, security, and reliability. Our systems and tools are key to enable our procurement operations, so keeping these running effectively will enable our Data Center procurement customers to focus on what they do best.

Key job responsibilities

1. System Maintenance - monitor, maintain health and performance of systems, such as perform and support software updates, patches, upgrades
2. System Administration - manage user access, access permissions and authentications and troubleshooting
3. Automation and Scripting - develop and maintain automated scripts, workflows to streamline repetitive tasks, improve operational efficiency
4. Vendor Management and Procurement - liaise with IT service providers to ensure optimal performance and align with business requirements, manage contracts, SLAs and procurement processes
5. Documentation and Knowledge Sharing - Maintain comprehensive documentation on system configurations, processes and troubleshooting procedures, share knowledge and best practices
6. Technical support and training to end-users to ensure efficient, high user adoption of IT systems

You will operate effectively and drive process and structure without constraining business objectives. You have a demonstrated track record in technical support. As this role will support global customers, supporting customers outside of US timezones will be needed on a needs-basis. You are a highly collaborative player who is a self-starter and able to work independently. Through your can-do attitude, you will be able to gain trust with customers.

To be successful, you must balance customer responsiveness, getting things done with ensuring right advice for business impact and outcomes. You need to be a collaborative team player that is highly customer and improvement focused.

A day in the life

This role has a global scope so there is no standard day. There is much variety in the day, from stand-up meetings with your S&T teams in the US on the week's pipeline of activities, attending to customer requests for access, checking customer ticket logs, to testing out system upgrades and feature enhancements for customers to ensure quality and assurance. You may also deep dive into opportunities to improve user adoption of tools. You will also be tasked to work on multiple projects across multiple teams, stakeholders and customers.

You will be seen as a systems engineer in Data Center procurement who is sought after due to your extensive knowledge of systems and how to make them better for our customers.

About the team

Data Center Procurement Governance (DCPG) is a global function that comprises of 5 main global programs. This role sits in the Procurement Systems, Tools & Data Solutions team. This team is responsible for defining and driving procurement’s IT infrastructure and roadmap. They advise on all future uses of IT into our procurement specific processes. The team manages and owns the procurement platform for supplier onboarding and RFX. The team manages projects to drive process improvements and efficiencies through automation, data dashboarding and visualisation, and systems integration.

BASIC QUALIFICATIONS

2+ years of technical support experience
Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
Proficient executing standard operating procedures and following operational best practices

PREFERRED QUALIFICATIONS

Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
Experience with SQL, Tableau and SalesForce
Experience scripting in modern programming languages
Bachelor’s degree in engineering