Field Engineering Specialist - Boston/Providence

The Opportunity:

• Roche Support Network is dedicated to providing exceptional support to customers.

• As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

• You will offer valuable service to laboratory customers in your assigned territory.

• The role involves routine technical support, on-site service, repair, and installation of Roche products.

• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

• The position requires diagnosing and resolving mechanical, hardware, software, and system failures.

• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field-based role with up to 25% overnight travel required during the training period. After the first year, overnight travel would decrease to about 5%.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.

• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.

• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

• The ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Massachusetts is $72,900 - 135,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.