DescriptionAbout Operations Technology Solutions (OTS)Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands ofproducts to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About the Role:As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilitiesResponsibilities include, but are not limited to:Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.Collaborating with internal teams or vendors to execute projects.Leading continuous improvement efforts.Auditing the quality of work performed and provide constructive feedback when necessary.Automating manual tasks; create/improve small tools that help make team operations more efficient.Serving as the first point of escalation.Participating in hiring, training and development of others.Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.Supporting customers from multiple buildings in the area, as well as remote customers.Traveling within your local or regional area to support our customers.Basic Qualifications3+ years of IT client, server, and network service delivery experience4+ years of IT systems or relevant commercial production environment experience4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience4+ years of troubleshooting in a multi-user high availability environment experience4+ years of PC repair, troubleshooting, deployment and liquidation experienceHigh school or equivalent diplomaPreferred Qualifications3+ years of supporting a windows server environment experienceExperience supporting video conference and teleconference equipmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
