Internal MIS Support Engineer
Herndon, Virginia
$60k
"We have an immediate vacancy for someone to manage our UK office infrastructure, laptops, security and associated SaaS applications along with providing support for operations at our nearby data centre. We also have an office in Washington DC and staff throughout the USA so there will the need to support end users out there also. This role will likely be quite varied and any spare time would be allocated to other technical projects in the business."
We are a very dynamic company, and all members of the technical team are expected to assist where they are capable, and this may involve aspects of customer support or even customer site visits if the need arose.
The ideal candidate will possess a wide range of technical skills and experience, but will have an appetite for learning and a desire to improve themselves and our environment that they work in.
KEY RESPONSILBITIES AND TASKS:
Duties may include, but are not restricted to the following:
- Administration of staff user accounts, staff devices and new joiners/leavers.
- Monitoring, management and day to day administration of existing data centre equipment
- Procurement of expansion equipment for the data centres
- Build and deployment of additional equipment into existing data centres
- All aspects of securing and patching the environment including end user devices, local LANs, data centre, customer edge sites etc.
- Monitoring and management of internal resources, including On-premise, M365 and SaaS applications,
- Work with the customer delivery managers to ensure capacities are available for new customers
- Develop and maintain internal documentation
KEY SKILLS AND COMPETENCIES
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have cross section of the following job specific skills, attributes and experience:
- Excellent attention to detail, with a desire to do a job correctly first time, every time.
- A balanced approach to risk, ensuring we get tasks complete, even under pressure, but without unnecessary risk to live service.
- A mature attitude to change, liaising with peers and forming robust backout plans before commencing on significant tasks.
- Good communication skills, both written and verbal.
- Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with any customer problems and showing empathy with customer issues.
- Strong analytical skills.
- Proactive and forward-thinking approach.
- Confident with the ability to interact with members of all technical teams including team leaders, managers and directors.
- Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion.
- An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.
- A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
- Excellent time management / organisational skills; being able to work well in critical or high-pressure situations.
DESIRED TECHNICAL EXPERIENCE
Whilst we don’t expect you to be an expert in all areas, an interest and willingness to expand your technical knowledge in these areas is required. The successful candidate will already hold at least some experience in a few of the following areas (please indicate which)
- Active Directory Deployment, Security and Group Policy
- O365 and/or Azure
- Technical problem troubleshooting
- Performance troubleshooting for compute, network or storage bottlenecks
- A solid grasp of IP and subnetting
- An understanding of ethernet, switching, cabling and patching.
Installation, configuration or administration of some of:
- Windows Servers
- Windows Laptops
- Linux Servers
- Vmware ESX Servers
- Hyper V Servers
- SQL servers (any variety)
- Switches
- Firewalls
- SAN, NAS or DAS Raid Arrays
- Public Cloud infrastructure, e.g., Azure, AWS, GCP
- Data backup products
- PC hardware, preferably at a server level