Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.
At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.
What is the job : As a Support Engineer, You will be part of the team that supports the Cloud infrastructure health and service monitoring 24x7.The group supports the ERT (Emergency Response Team) and Operations team, providing first-level support, troubleshooting for all operative and infrastructure incidents for a global distributed network, and maintaining internal tickets, alerts, and KPIs.You will perform the initial evaluation and, if unable to resolve the issue, will escalate it to the relevant team with needed information. The Engineer will manage the war room if needed and relay the impact to all relevant parties.