Umpqua Bank Cloud Operations Engineer II in Hillsboro, Oregon
Description
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
The Cloud Operations Engineer II administers and/or engineers server solutions or applications in support of Umpqua Bank initiatives. Key responsibilities include:
- Providing high-level customer service to bank associates.
- Assisting or advising other TAG teams on technical issues.
- Preparing system solution designs, implementing & maintaining complex enterprise-class systems and applications.
- Analyzing the performance of infrastructure to assist with capacity planning in both public (Microsoft Azure) and private cloud environments.
- Participating in vulnerability remediation on infrastructure components and Disaster Recovery planning/participation.
- Implementing Infrastructure As Code (IAC) using tools like Terraform, Bicep, or ARM.
- Measuring and improving the performance, uptime, cost, stability, and other operational characteristics of our cloud-based systems.
- Writing runbooks and rehearsing scenarios to ensure efficient incident response.
- Researching, analyzing, recommending, and implementing solutions within their scope and enhancements.
- Sharing rotation of on-call duties after hours and weekends to respond to emergency outages in Azure.
- Demonstrating compliance with all bank regulations for assigned job function.
- Coaching, mentoring, or training others as a subject matter expert.
About You:
Bachelor’s degree in computer science or equivalent required.
4-7 years’ experience in system or network engineering in a mid-size company with a proven track record of success.
Strong coordination, organization, troubleshooting, and communication abilities required.
Proven experience with building and maintaining cloud systems and infrastructure.
Familiarity with Git and understanding the role of version control in software development.
Experience with troubleshooting principles, methodologies, and issue resolution techniques.
Experience with Terraform, Ansible, Salt Stack, Bicep, or other Infrastructure as Code tools.
Understanding of the software development life cycle.
Excellent verbal and written communication skills.
Strong customer service orientation.
MCP/MCSA/MCSE preferred.
Workstyle: Fully onsite.
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $74,418.0 to $116,943.20, dependent upon job-related knowledge, skills, and experience.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to protected status.
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