Lead DevOps Engineer

Lead DevOps Engineer

*This is a hybrid role*

The Opportunity

As the Lead DevOps Engineer you will be a part of a team that’s responsible for the overall architecture, building, design, monitoring and support of our cloud infrastructure. Our environment spans multiple datacenters and public cloud infrastructure. In this role, you’ll have the chance to apply your comprehensive, in-depth knowledge of technical concepts, practices and procedures. You will also have the opportunity to work very closely with the leadership team to shape our product and architectural strategy.

The Company

KWI enables modern retailers to create unforgettable shopper experiences, maximize sales, and streamline operations with the industry’s only true turnkey omnichannel platform. Our modular suite of solutions includes mobile POS, eCommerce, Merchandising, Order Management, Loyalty, and CRM.

Designed to neatly integrate with retail tech stacks, our platform helps retailers flawlessly execute omnichannel strategies like endless aisle, BORIS, and BOPIS — and be ready for whatever comes next. Our solutions are supported by a team of retail experts who, for decades, have helped retailers like Pandora, Oscar de la Renta, Bluemercury, Coca-Cola, and David Yurman navigate change and stay one step ahead.

What we value

• Commitment
• Respect & Dignity
• Passion
• Caring
• Accountability
• Reliability

As Lead DevOps Engineer, you excel at the below core competencies

• Communication: Communicates efficiently and effectively, and with a sense of urgency
• Problem Solving and Managing Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Accountability: Takes full ownership over decisions, actions and failures

The impact you’ll make

• Act as the main point of contact for support infrastructure, and lead and mentor department team members
• Architect, implement and support infrastructure as code solutions that host the KWI suite of cloud-hosted products
• Ensure stability of all services by monitoring for trends of issues, performance metrics and capacity
• Provide in-depth diagnosis for system/software failures and develop/implement preventative solutions as needed
• Create processes that provide clarity around daily operations and cross department communications.
• Document and implement configuration standards for utilization and manageability of data-center systems
• Collaborate with Technology team regarding availability of the infrastructure, and technical considerations for planning and managing upgrades and enhancements

What you will bring

• 5+ years of experience deploying or managing mid to large scale, distributed, customer-facing, OLTP Linux environments spanning hundreds of servers
• 5+ years of experience designing, configuring, scaling, and supporting a 24x7x365 hosted SaaS environment
• Deep knowledge of modern monitoring and alerting tools and practices including Open Telemetry standards and open-source tools such as Prometheus, influx dB, Grafana, ELK, Telegraf, fluent, etc…
• Experience building and maintaining hybrid infrastructures and on-premise data centers
• 5+ years with infrastructure automation / configuration management / IaC (Infrastructure as Code) tools such as Ansible, Chef, Puppet, Bicep, Terraform
• 3+ years implementing and supporting modern infrastructure services such as consul, vault, Kubernetes, application load balancers and integrating these with both monolithic and service-based applications
• 5+ years administering Solaris, Linux & Windows platforms
• 3+ years supporting complex routing/switching environments including VPN and dynamic routing protocols
• Experience with Oracle VM on SPARC hardware is a plus
• 3+ years administering enterprise block and file storage platforms
• 3+ years administering MySQL platform (replication experience highly desirable) & Java applications
• Experience with Windows and Active Directory and infrastructure as a code
• Strong working knowledge of datacenter network topologies, components (routing, switching, fiber channel, and next gen firewalls) and various networking and application protocols, including TCP/IP
• Working knowledge of relational database solutions such as MySQL as well as NoSQL and in-memory database solutions
• Hands-on leadership: ability to jump in and put “hands on the keyboard” in high pressure situations
• Root cause mentality, always looking to understand the “why” and have a bias to action to solve problems
• Precision and discipline around adherence to process and standard operating procedures, but can also navigate ambiguity

As a member of the KWI team you will receive

• Full Medical, Dental and Vision
• 4 weeks of PTO in your first year
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.