Senior ServiceNow System Administrator/Developer - Department of Technology (9976)

Senior ServiceNow System Administrator/Developer - Department of Technology (9976)

• Full-time
• Job Code and Title: 9976-Technology Expert I

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire.

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security , pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

Position Responsibilities

This position will provide support for project-based works. This includes but is not limited to:

• Office of Contract Administration (OCA) business process automation (i.e., ServiceNow suite of OCA Waivers Custom Applications)
• City Administrator Office (ADM) ICS 214 Custom Application
• Enhancements to the existing suite of ServiceNow Employee Performance Management Custom Applications
• Enhancements to the existing ServiceNow Procurement Custom Application
• Enhancements to the existing ServiceNow Catalog items
• ServiceNow Platform maintenance and administration
• ServiceNow Platform upgrade
• As a Senior ServiceNow System Administrator , works on and is responsible for managing the core configuration and ongoing maintenance, user administration, and application administration within the ServiceNow platform.

Under general direction, this position oversees and is accountable for the system administration, maintenance, and application development and configuration of the ServiceNow platform, including needs analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.

Successful candidates will demonstrate the ability to perform job functions in an independent manner, must have a strong background in IT Service Management and IT Operations Management processes and solutions, and possess deep expertise across the breadth of the ServiceNow platform.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units (i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field).

Experience:

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Desired Qualifications:

• Experience with system administration and maintenance of the ServiceNow platform with mature implementation and custom application development
• Experience with development and implementation of ServiceNow ITSM & ITBM core modules
• Minimum of 3 years of experience with ITIL Service Management and Business Management core processes
• Minimum of 3 years of experience in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment
• Minimum of 3 years of experience with all scripted aspects of the ServiceNow system
• ServiceNow Administrator Certification (CSA)
• ServiceNow Implementation Specialist Certification (CIS)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before August 16, 2024 at 11:59 PM.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.