Senior UX Designer, Foundation Team

Job Description

Our mission is to power a brighter future together. One that is safe, smart, and sustainable.

The team you’ll be joining

Role

Vivint is a fully integrated smart home and security company that delivers a wide range of products designed to give customers comfort and peace of mind. Our products connect to the Vivint hub, a central touchscreen display that manages connected devices in the home. For this role, you would be joining our hubs & displays squad. The purpose of this squad is to support other teams and products by designing hub experiences to be used in over 2 million households. Your areas of ownership include:

• Collaborating on hub and display strategy with your product squad (Product squads consist of members from Product, Engineering, Program, Industrial Design, and User Experience Design).
• Unique experiences for hubs and displays outside of core security.
• Conducting up-front discovery to answer questions like: How might we make people aware of the most important things in and around their homes? What customer value does a primary or secondary home interface serve? What makes a display invaluable in customers’ homes?
• Helping define current and future roadmaps for hubs and displays.
• Hub and display settings, both in the app and on the hub/display itself.
• Status view - an adaptive UI on hubs and displays that shows highlights of what’s happening in and around the home.
• Hub and display networking to ensure that the smart home has reliable internet connectivity and performance.

• Participating in discovery to help identify which problems to solve. A successful senior designer will uncover where we can provide the most value to our customers by quantifying and making cases for which problems, if solved, would provide the user and the business with the most value.
• Going wide on ideation and narrowing to validated solutions via testing and iteration. After identifying which problems to solve, a successful senior designer will ideate, validate, and iterate quickly, narrowing on highly effective and proven solutions via robust testing.
• Owning the design of end-to-end product experiences on the Vivint Smart Hub and Display. As a senior designer, you will be the point person for the products you are responsible for. You’ll need to know the history and the direction of the product experiences and be able to confidently talk to any question others may have. In collaboration with your PM and Engineering lead, you’ll shape the direction of your product, both near term and far into the future.
• Collaborating and communicating with your product development team. A senior designer collaborates and communicates effectively with team members in engineering, product, design, and QA to define, design, build, test, deploy, and maintain products that balance user value, business value, and technical feasibility.
• Advocating for the user by using data, industry best practices, and your own expertise to enhance the Hub and Display experience. As a senior designer, you will ground your insights and concepts with real-world data and experience to provide user value that is competitive within the product landscape.
• Designing with the consideration of technical feasibility and product constraints. A senior designer will have a deep understanding of platform and device requirements such as form factors, screen resolutions, pixel density, aspect ratios, interaction needs, cross-functional dependencies, and timelines, and is able to make the right tradeoff decisions given the product constraints and requirements.

• Contributing to and maintaining the Vivint Design Library.
• Managing an asset library.
• Designing for accessibility needs.
• Surfacing issues proactively that could impact timelines or user experience.
• Designing compelling experiences that will excite everyone who comes in contact with them.
• Creating customer journey maps based on research in collaboration with your product squad.
• Being extremely detail-oriented, using the design library appropriately, and delivering polished design experiences.
• Organizing, labeling, and structuring content in a way that is understandable for users to allow them to find, move through, and comprehend the information you’re sharing.
• Mentoring more junior designers on your team.
• Prototyping and testing early and often.
• Designing and moderating your own research initiatives throughout the discovery and design process with the support of the Research and Insights team.
• Defining success metrics to test your experiences against in both the design phase as well as in production.
• Following up on launched products/experiences to determine if your product success metrics are being met.
• Being accountable and highly communicative with your team.

• Proven ability to partner with Product and Engineering leaders & peers to deliver great experiences.
• Well-versed in a broad range of design methodologies.
• An outstanding portfolio demonstrating the successful delivery of innovative interface design solutions for embedded interfaces, mobile, and hardware interfaces.
• Experience presenting and rationalizing UX design strategy and decisions to diverse audiences using these opportunities to advocate for users, share knowledge, and demonstrate design thinking in action.
• A portfolio that clearly shows your ability to design pleasant and valuable end-to-end experiences.
• Experience with product discovery and research.
• Excellent visual design skills and attention to detail.
• Proven experience at all stages of the design process - making wireframes, building prototypes, crafting high-fidelity visual designs, and supporting scaled production efforts.
• Experience with hardware is a plus.

• You are passionate about owning a product from start to finish.
• You put people first, ego last.
• You’re not afraid to ask why. A lot.
• You're comfortable with creating definitions from ambiguity.
• You are collaborative.
• You are excited about the smart home space and are willing to think about innovative experiences without limits.
• You have extreme empathy for both users and colleagues.
• You’re genuinely excited to be a part of a team and are proactive about getting to know people and the products you work with.