Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFß) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.
Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company's approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.
Summary of Position:
In this role, you will have an opportunity to help a fast-growing life sciences organization build and support a newly created IT department. This is a high visibility role and in many cases, you will be the face of IT! You will form strong relationships with many employees across the company and immediately have influence on the IT support model and business processes.
You will be immersed in a fast paced, collaborative environment which values its employees and prides itself on its unique culture. As a hands-on technologist, you will have the opportunity to learn many different facets of a small to mid-size life sciences company as well as work with some extremely talented teams.
You may be the right fit if you are interested in helping build a growing organization through collaboration, attention to detail, and bringing a customer service mindset. Candidates who are curious and consider themselves "life learners" will thrive at Scholar Rock. While technical aptitude is appreciated, we deeply value soft skills such as creativity, interpersonal, written and communication skills. This role reports to the Manager, End User Services & Support but will work with ALL departments across the organization.
Position Responsibilities
- Provide IT end user services through a combination of hands-on support, managed services provider and other vendors
- Take on the primary support role around onboarding new users, including imaging devices, account setups, and access provisioning
- Lead engineer on JAMF Apple Enterprise Management System
- Primary engineer for iPad management, including purchasing, configuration, updates, app pushes, device compliance, security corporate owned Apple devices, and decommissioning of devices
- Perform systems administration duties, such as patch management, user management, mobile device management and permissions
- Contribute to IT projects from micro to medium scale, often involving some level of vendor management
- Procure IT equipment and software in a proactive manner
- Present to small groups in settings such as trainings and demonstrations
- Keep IT documentation up to date and be key contributor for SOPs and policies
- Candidates for this role should be collaborative, open-minded, and have experience with the following:
- 3-5 years of IT support and user access provisioning experience
- 3-5 years of end user device support
- 1 year experience managing iPads with JAMF, JAMF certification a plus
- Excellent user support, communication and collaboration skills are important
- Knowledge in the following areas: Microsoft Windows 10,11, Windows Server 2012/2016, Office 365 Suite, Microsoft Intune and Autopilot, Active Directory, Cloud Concepts such as SaaS, AWS, SAML, etc., Conference rooms, Zoom and audio-visual tools, Mobile devices, Basic cybersecurity concepts
- Life sciences industry experience would be great but a person who can work autonomously on projects and be willing and able to adapt to new responsibilities is much more important
Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.