Application Engineer - Park Operations Technology

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Application Engineer role is to implement and maintain in-house and vendor provided software applications across all Parks. This includes installation, implementation, and troubleshooting, while providing day to day support to existing software applications. The Application Engineer will setup and maintain system administration and configure software systems.

MAJOR RESPONSIBILITIES:

• Provide day-to-day application support on software systems at all Park Technology locations. This includes after hours, weekends, and on-call support.

• Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.

• Build and maintain software system configuration of supported applications while adhering to defined standards.

• Attend meetings with business partners and vendors to communicate strategies, deployments, and troubleshoot issues.

• Design, run and monitor test cases on new and existing applications for the purposes of correcting errors, isolating areas for improvement and general debugging.

• Create and maintain application documentation for all software applications including evolving processes. Provide knowledge transfer and onboarding for Associate level members of the team.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree in MIS, Computer Science, Information Technology, Business is preferred.

EXPERIENCE:

• 3+ years of work experience in IT, preferred in IT Support roles.

• Point-of-Sale systems experience, GALAXY-POS preferred.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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