IT Hardware Support Engineer (TS/SCI Full Scope Polygraph, Servers)

Hardware Support Engineer (TS/SCI w/ Full Scope Polygraph, Servers) needed for a global, industry-leading enterprise IT, Software, Cloud and Solutions firm!

Salary: $110,000 - $125,000 per year

A bit about us:

• We're a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level.
• Global customer base which includes all sectors, Fortune 500 industry leaders, and up-and-coming businesses looking to make their mark.
• Diverse product lines which include Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.

Why join us?

• Continuously recognized as a TOP Workplace by employees with extremely high employee satisfaction (approximately 90% compared to 57% at typical U.S. companies).
• Topnotch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.
• We're an organization where you can make an impact and participate in developing industry-leading products and services for customers.

Job Details:

Please note that this role requires a current/active TS/SCI security clearance with full-scope polygraph.

Are you an experienced Network Hardware Support Engineer with a passion for technology and a drive to excel in a fast-paced, dynamic environment? We are a leading technology company seeking a dedicated Permanent IT Support Engineer / Technical Support Engineer to join our team. We offer an exciting opportunity to work on cutting-edge technology and to be a part of a team that values innovation, initiative, and results.

Responsibilities:

• Providing first-class technical support for hardware and software issues across the organization.
• Diagnosing, troubleshooting, and resolving complex technical issues promptly and efficiently.
• Performing hardware repairs and upgrades as necessary to ensure optimal system performance.
• Administering, maintaining, and monitoring servers to ensure their security, reliability, and performance.
• Serving as an escalation point for technical issues that cannot be resolved by first-level support.
• Collaborating with other IT professionals to develop and implement IT solutions and improvements.
• Maintaining the highest level of security and confidentiality in all aspects of work, in compliance with company and government standards.
• Keeping up-to-date with the latest technologies and industry trends and applying this knowledge in your role.

Qualifications:

• This role requires a current U.S. government Top Secret/SCI security clearance with full scope polygraph.
• A minimum of 3 years of experience in a similar IT support role, with a focus on network hardware support, hardware repair, and server administration.
• Proficiency in escalation support and providing high-level technical support.
• CompTIA Security+ certification.
• Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable way.
• A strong understanding of IT security principles and practices.
• The ability to work well in a team, as well as independently, and to manage multiple tasks and priorities effectively.

If you are a dedicated and driven network hardware professional with a passion for providing top-notch technical support, we would love to hear from you. Apply today to join our team and take your career to the next level!