Manager- Site Reliability Engineer, Global E-commerce - USDS

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

In order to enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

1. You will be responsible for fostering an engineering culture, driving a team of SREs toward operational excellence by adopting industry best practices.
2. Own end-to-end reliability and performance of a critical, revenue-generating E-commerce platform, as well as supporting release management and data compliance in a cloud-native environment.
3. Build and manage a team of software/reliability engineers, including mentoring junior team members and supporting a team on career development.
4. Define OKRs at the org-level, create road maps for large initiatives, and deliver.
5. Provide technical leadership, drive projects, define charter for the team, and plan short-term & long-term technology roadmaps.
6. Work with cross-functional, cross-regional engineering, product and supporting teams on delivering key results, formulate the service standards, and continuously optimize the service quality.
7. Create accountability by defining and managing SLA/SLO/SLI for the team and align them with our partners & customers.
8. Implement SRE practices around incident management and post-mortems.
9. You will be responsible for protecting TikTok assets and work closely with security teams to ensure data and services adhere to compliance requirements.

Qualifications

1. Previous experience leading a small to mid-size team while remaining "hands-on".
2. Good understanding of Unix/Linux operating systems internals and networking.
3. Experience writing code in Go, Python, Java or a similar language.
4. 5+ years of experience and expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, etc), relational databases, caching solutions and web service frameworks.

Preferred Qualifications

1. Experience with algorithms, data structures, complexity analysis and software design.
2. Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards.
3. Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
4. Familiarity with running production-grade web services at scale for E-Commerce business and understanding cloud-native technologies and networking.
5. Experience working with cross-regional teams around the globe.

Job Information:

The base salary range for this position in the selected city is $194000 - $355000 annually. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Our company benefits are designed to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through our EAP and Lyra.
• A 401K company match, gym and cellphone service reimbursements.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

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