Field Service Engineer
Location: Detroit/Novi, Michigan region
Reports To: Regional Service Manager
We, EOS - world market leader for industrial 3D printing, is looking for you to support our Field Service team in the Novi/Detroit area in Michigan.
TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone - this is what EOS stands for.
Your Mission/Job Functions
· Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
· Provide on-site technical assistance to help troubleshoot and repair equipment.
· Provide Technical Support remotely for EOS customer install base.
· Performs Preventive Maintenance procedures within the scheduled time.
· Completes and submits all service documentation accurately and completely following EOS procedures and guidelines.
· Cooperation in projects such as training, documentation, and exhibition installations
· Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
· Communicate and maintain service records and field service reports.
· Management of EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.
· Some travel to support training and field service/technical support work.
Your Talents/Qualifications
· Certified technician or skilled worker in electrical engineering technology
· Two-to three-years of experience in servicing industrial equipment
· Capable of data preparation for additive manufacturing using MAGICS and/or SolidWorks preferred.
· Demonstrated product knowledge on industrial lasers and axis motion systems is a plus
· Bilingual- English and German is a plus
· Skilled in using written, oral, schematic and diagram engineering instructions
· Service standards: Account ownership and customer satisfaction
· Computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office)
· Ability to work independently and cope with pressure
· Team oriented; flexibility and adaptability
· Cost-consciousness
· Professional appearance, great communication skills and professional conduct a must
· Willingness to travel extensively
· International travel required on an annual basis
· Valid driver’s license and passport, and ability to rent a car
Our Vision
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.