Platform Engineer

Job Classification:

Technology - Engineering & Cloud

Your Team & Role

As a ServiceNow Platform Engineer on the Global Technology ITSM Team, you will partner with product owners, tech leads, designers, engineers, and delivery professionals to improve the ServiceNow. You will code, test, and debug new and existing applications as you implement capabilities to solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to advanced technical expertise and experience, you will bring excellent problem-solving, communication, and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude, and a continuous learning focus to all that you do.

Here is What You Can Expect on a Typical Day

• Configure and build applications ensuring that the solution follows the latest practices and industry standards for ServiceNow, using modern design patterns and architectural principles
• Develop high quality, well-documented and efficient code adhering to all applicable Prudential standards that stay aligned with the platform vendor roadmap and direction
• Design the business logic and integration patterns with Prudential Ecosystem, using modern integration, data, and security patterns
• Write unit, integration tests and functional automation, researching problems discovered by product support, developing solutions to address the problems
• Bring a strong understanding of relevant and emerging technologies, and embed learning and innovation in the day-to-day
• Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables.
• Developing, configuring and delivering solutions on the ServiceNow platform including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Attend agile team and stakeholders meetings to obtain business requirements, offer solutions, and provide input on ServiceNow capabilities.
• Support product owner and tech lead in defining future stories and technical designs

The Skills & Expertise You Bring

• Bachelor of Computer Science or Engineering or experience in related fields
• 2-3 years of hands-on experience with ServiceNow Development
• Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges
• Excellent problem-solving, communication, and collaboration skills
• Experience and/or expertise with the following:
• Core Platforms & Languages: Javascript, XML, JSON
• Application Programming Interfaces (API): REST, SOAP
• Unit, interface and end-user testing concepts and tooling (functional & non-functional)
• Knowledge with ServiceNow administration, development, and troubleshooting
• Configuration and administration of core capabilities, data model, integrations, security, access control
• Experience with agile development methodologies
• ServiceNow CMDB and Asset Management experience (preferred)
• ServiceNow System Admin certification (nice to have)

You’ll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers .

About Prudential

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise, and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history, and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ, and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please email .

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.