Senior IT Engineer Friend MTS

Friend MTS stands as a trailblazer in content protection, marking its inception in 2006. Since then, we have consistently pioneered cutting-edge solutions, earning accolades and industry recognition. Our esteemed partnerships include collaborations with some of the globe’s most prominent broadcasters, as we steadfastly secure content against piracy.

Our journey is fuelled by a team committed to innovation, propelling us into new frontiers. As our company continues to flourish, we reflect this growth internally. At Friend MTS, we lead with a spirit of curiosity, collaboration, and passion, and we invite you to embark on this exciting journey with us.

About the role…

We’re in need of a seasoned Senior IT Engineer to fortify our IT team, focusing on internal operations and collaboration systems within our expanding technology company. This role is pivotal in maintaining and advancing our internal IT landscape and collaboration systems. Operating within a dynamic, growth-oriented environment, the successful candidate will contribute to strategic initiatives while offering hands-on support. Our cloud-centric IT infrastructure, supporting domestic and international offices alongside remote workers, relies on Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a predominant user base on Mac systems and ongoing migration efforts from Windows. This presents an exciting opportunity for an experienced IT professional to have a significant impact within our innovative organisation.

As one of our Senior IT Engineers, you will:

1. Oversee internal IT, networking, and cloud-hosted services.
2. Develop and maintain systems architecture diagrams for documentation and support purposes.
3. Ensure data, network, and backup system security.
4. Lead hardware and software configuration upgrades through project management.
5. Identify and resolve problematic systems/issues with strategic solutions.
6. Evaluate new technologies and solutions, conducting cost/benefit analyses for recommendations.
7. Contribute to IT budgeting for efficiency and cost-effectiveness, while managing the IT Helpdesk System and resolving end-user issues.

To be set up for success as one of our Senior IT Engineers, you will have:

1. Extensive hands-on experience in senior IT roles, encompassing network administration, IP/data/routing, switching, configuration, and troubleshooting.
2. Proficiency in Cisco network environments administration, with demonstrable expertise.
3. In-depth familiarity with the Apple ecosystem, managing predominantly macOS and iOS user bases, including proficiency with Jamf or similar Mac device management systems.
4. Knowledge in managing Google Workspace (G-Suite), Okta or equivalent, Atlassian products, Zoom, and other cloud-first IT systems.
5. Expertise in cloud-based IT service management, notably AWS infrastructure components, including on-prem to AWS network bridging.
6. Excellent understanding of VPN, DNS, DHCP, LANs/VLANs, especially within Cisco networking environments, and experience in firewall management (preferably Palo Alto), including rules configuration.
7. Proficiency in IT ticketing systems management against SLAs, with adept record-keeping skills utilising defined helpdesk software/tools, and the capability to research, design, and propose cost solutions to business challenges.

Nice to haves:

1. Possession of Apple certifications (e.g., ACSP), Jamf training, or equivalent Apple business qualifications.
2. Completion of Okta Essentials training and certification.
3. Attainment of CCNP and/or CCNA certification or similar qualifications.
4. Linux qualifications/certifications across any vendor/distribution.
5. Experience and familiarity with ISO 27001 and other security compliance standards.
6. Foundation certification in ITIL V3.
7. Proficiency in managing Zoom collaboration services, including video conferencing and Zoom phone, coupled with strong teamwork, initiative, creativity, maturity, and professionalism.

What we will offer you:

1. 25 days holiday, plus Bank Holidays. (We are trialling unmetered leave in 2024).
2. Hybrid working (We split our time between our offices and remote working).
3. Tech set-up (MacBook) to ensure you are fully equipped to be successful.
4. Agile and flexible working to support and encourage work/life balance.
5. Supported Pension Scheme.
6. After 3 month’s employment, life assurance at four times salary.
7. Private Medical Insurance benefits.