SUPPORT CENTER ENGINEER III
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Fusco Personnel is currently searching for a Support Center Engineer to work for a IT organization in the Capital Region, NY area. This is a FT Direct Hire position, and will be onsite in the office.
Duties and Responsibilities
Acts as an incident and problem manager for major outages.
Is a technical knowledge escalation and subject matter expert point for the on-site team.
Triages and resolves high level escalated tickets.
Develops technical training and mentors’ on-site team for best practices of the Support Center and Managed Services.
Helps to make customer onboarding run smoothly.
Solve technically complex, strategic, high-profile, or long-running customer issues.
Assists in automation and efficiency practices for Managed Services
Participates as an on call technical escalation point.
Assists and oversees tool development.
Oversees the customer experience feedback loop.
Required Experience
Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience
MCSE\MCITP certificate or equivalent knowledge. Meraki certification or equivalent knowledge.
8+ years of IT engineering experience and Windows Administration. Industry expertise with enterprise infrastructure solution development (physical computer, networking, storage, or data center concepts).
Strong working experience in networking, WAN, LAN topology, and support; installing, configuring, and setting up workstations, servers, and printer. Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks; Microsoft product portfolio; various technology OEMS.
Salary Range
$75,000-$90,000/yr (Based on experience)
Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.
Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer