Director of DevOps
- Agency: OFFICE OF THE COMPTROLLER
Posted on: 02/17/2024
- Job type: Full-time
Location: MANHATTAN
- Title Classification: Exam may be required
Department: Information Systems
Salary range: $130,000.00 – $140,000.00
Job Description
NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Specialist (Software) or Computer Specialist (Operations). Please clearly state your permanent civil service title on your resume and cover letter.
The Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, Service Desk, computer operations, telecommunications, and document management. As part of security administration, Advanced Threat Protection (ATP) technology is used for detecting and preventing situations where sensitive information is exposed outside the organization’s network.
Under the direction of the Deputy CIO of IT Operations, Director of DevOps oversees and manages a team of DevOps Engineers and Systems Administrators whose mission is to ensure that all applications are optimized and maintain high application uptime. The director will also assume a strategic role in the intake process for new IT projects for the DevOps team to implement. They play an important role in overseeing critical infrastructure upgrades necessary to maintain and expand on existing products and to contribute to data integration initiatives. This role also includes a hands-on component as we are growing our team in the following areas: Active Directory provisioning, Office 365 administration, ATP monitoring, security administration, and MS security updates.
ENTERPRISE STANDARDS:
- Lead work groups to develop enterprise IT standards and oversee the execution and adherence to enterprise standards.
- Become the resident expert on Citywide technology policies as established and disseminated by DoITT.
- Lead necessary analyses to further the direction of enterprise IT.
OPERATIONS AND MAINTENANCE:
- Manage DevOps Engineer team responsible for infrastructure, system administration, and product deployment, including off-hour support.
- Oversee support of the production and non-production environments.
- Oversee execution of break fixes in the production and non-production environments.
- Oversee the management, support, and maintenance of our technology portfolio.
- Provide direction on the integration of technology infrastructure, hardware, software, and security to support existing and new digital product development.
- Oversee all IT operations and coordinate internally as well as with external technology partners.
MICROSOFT ACTIVE DIRECTORY:
- Manage user accounts, groups, and security settings across the agency.
- Microsoft Endpoint Manager / Microsoft Intune: Deploy and manage security updates, patches, and software for desktops, laptops, and mobile devices. Provide Tier 2 support for related issues.
- Microsoft 365: Maintain system security, manage product licenses and permissions, configure Exchange Online, troubleshoot technical issues, deploy new features, and analyze Office 365 ATP alerts. Support eDiscovery functionality.
- Information Technology Support: Assist with network security, provide Tier 2 support, utilize ticketing software, participate in technical working groups, research innovative solutions, prepare security reports, oversee support of production and non-production environments, manage technology portfolio, and provide direction on technology integration.
PROJECT MANAGEMENT AND DELIVERY:
- Lead team to ensure that all technical systems and processes function effectively and accomplish the goals around design and data integration.
- Work with Project and Product Managers to determine timelines and project tasks.
- Engage with the development teams to provide production management support input for the design of application maintenance builds, including making strategic architecture and application technology decisions to support product operations.
- Collaborate closely with all stakeholders to ensure application development efforts align with enterprise standards. Work with the Administration team to manage annual budget and software license renewals; support the development and evaluation of technology-related procurements; negotiate and manage vendor scope, project delivery, and execution.
- Research and manage special technology projects and initiatives as assigned.
QUALIFICATION REQUIREMENTS:
This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Specialist (Software) or Computer Specialist (Operations). Please clearly mention your permanent civil service title on your resume and cover letter.
PREFERRED SKILLS:
- 3-5 years of experience leading an application support team on complex IT projects.
- Familiar with New York City mainframe applications (FMS, PMS, Vendex, etc.) in order to liaise with other City agencies, such as FISA, DOF, etc.
- Understanding of the City’s technical environment and experience working closely with OTI or public IT infrastructure.
- Experience leading a major change or transformation effort.
- Demonstrated experience managing diverse staff and functional areas.
- Outstanding organizational communication, collaboration, and team building skills and ability to function in a matrix environment with collaborative decision making.
- Experience in systems development lifecycle and strong understanding of information technology systems development, project management, and maintenance practices.
- Must have the initiative and ability to investigate, follow-up with various stakeholders i.e. OTI, vendors to resolve issues.
NOTE: Responsibilities require working evenings and weekends, sometimes with little advance notice. Certain residency requirements may apply. We appreciate every applicant’s interest; however, only those under consideration will be contacted. Vacancy notices listed as “Until Filled” will be posted for at least five work days.
Minimum Qualifications:
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1” above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A master's degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four-year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
Special Note:
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
55a Program:
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness:
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at .
Residency Requirement:
New York City Residency is not required for this position.
Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID: 627340
Title code: 13632
Civil service title: COMPUTER SPECIALIST (SOFTWARE)
Title classification: Competitive-1
Business title: Director of DevOps
- Experience level: Experienced (non-manager)
Number of positions: 1
Work location: 1 Centre St., N.Y.
- Category: Technology, Data & Innovation