Endpoint Device Management Engineer

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking an Endpoint Device Management Engineer to support the Federal Trade Commission (FTC) contract. You will work independently in a fast-paced and diverse environment to drive positive operational outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work with the team to enhance speed to resolution with lessons learned. The candidate will support a management team that encourages career development and growth across all levels. The successful candidate will have strong time and task management, critical thinking and problem-solving skills, and the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software, and mobile device support and will assist in designing and building cutting-edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions. This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems, and creatively develop solutions to resolve end point device user issues.

Tasks of the Role:

• Design, Deploy, and Support Systems: Engineer, deploy, and provide comprehensive engineering support for our customer program. This includes overseeing the entire lifecycle from design through deployment to long-term support.
• Consultation on M365 Migrations: Collaborate with stakeholders to design, plan, execute, and deploy M365 workload migrations, including Exchange Online, OneDrive, SharePoint Online, and MS Teams while ensuring compliance with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles.
• Endpoint Device Management: Independently manage all tasks and projects related to endpoint device management. Provide Tier 3 support for end users, addressing complex technical issues and troubleshooting advanced problems.
• Project Ownership: Take full responsibility for projects within the technical area of endpoint device management. Drive projects from inception through completion, ensuring all objectives are met in a timely and efficient manner.
• Development of Technical Solutions: Collaborate with internal experts to create advanced solutions for endpoint device management. Perform deep analyses and assessments to understand the impact on end-product solutions and ensure their effectiveness.
• Effective Communication: Act as a key communicator to provide clear and precise updates to relevant internal and external stakeholders, particularly in the context of Tier 3 end-user support, to ensure all stakeholders are informed and aligned.
• Leadership: Influence team members in the execution of endpoint device management. Mentor and guide junior team members to foster a collaborative and highly productive work environment.
• Subject Matter Expertise: Serve as the technical and operational expert on M365 and SharePoint Service adoptions, with a particular focus on endpoint device management. Provide advice and insights to drive successful technology implementations.
• Strategic Infrastructure Planning: Lead strategic planning efforts for the ongoing development and improvement of infrastructure. Consider and articulate the requirements and implications of these developments in relation to contractual and business objectives, providing well-founded recommendations to management.

Basic Qualifications:

• Bachelor's degree with 4+ years of prior relevant experience in endpoint device management and Tier 3 end-user support. Additional years of experience will be considered in lieu of a degree.
• Located in the DC Metro Area and able to work on-site in DC.
• Knowledge and experience with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles, and the ability to apply these standards to endpoint device management and Tier 3 end user support.
• Ability to apply System Engineering principles and processes to endpoint device management and Tier 3 end user support.
• Perform software analysis, design, development, and test of specific requirements related to Windows and mobile operating systems for endpoint device management.
• Determine system and software specifications and architecture for endpoint devices to meet customer requirements.
• Strong communication skills to interface with internal and external customers, particularly in providing Tier 3 end-user support.
• Experience taking input from multiple sources and integrating it into coherent solutions for endpoint device management.
• Apply understanding of technical issues surrounding the designing, building, and testing of software development kits supporting mobile applications, cloud platforms, and frameworks for endpoint device management.
• Apply research skills to identify various methods and solutions to complex software challenges in endpoint device management.
• Experience designing, configuring, and deploying a hybrid M365 environment for endpoint device management.
• Ability to develop and document overall system-level design, function, requirements, and performance criteria for endpoint device management.
• Ability to troubleshoot and correct system-level problems and issues, particularly in a Tier 3 end-user support context.
• Ability to obtain & maintain a Public Trust Clearance.

Preferred Qualifications:

• Advanced degree in a related field such as Computer Science, Information Technology, or Systems Engineering.
• Professional certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, or similar.
• Experience with cloud technologies such as Azure, AWS, or Google Cloud.
• Experience with cybersecurity frameworks and standards such as FISMA, SP800-53 Rev5, and M-22-09 Zero Trust.
• Experience with endpoint security solutions and technologies.
• Strong understanding of network architecture and application development methodologies.
• Experience with programming languages such as Python or PowerShell.
• Experience with mobile device management solutions.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Flexibility and adaptability in a fast-paced, constantly evolving environment.
• Experience with ITIL or other IT service management framework.