IVR QA Engineer - Onsite at Charlotte, NC

IVR QA Engineer @ Charlotte, NC for 12+ Months Contract Onsite from day one

Job Description

Support supervisor in requirement workshops/current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs.

Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time.

Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design.

Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues.

Check Non-functional requirements of the system.

Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. Gather both technical and functional requirements.

Create innovative high quality and defect-free solutions to meet our clients' business needs.

Skills Required:

1. 8-10 years IT Experience with 5+ years in Testing and working on tools like ALM.
2. 3+ years Cyara or any other IVR Automation experience.
3. Experience in onshore/offshore coordination leading large onsite + offshore teams.
4. Good working understanding of Kubernetes/Docker.
5. Extensive experience in testing Webservices both SOAP and REST.
6. 5+ years experience writing complex SQL queries.
7. Extensive experience in working with Unix systems.
8. Good understanding of Agile & Jira tool.
9. Telecom/Cable Domain background and testing experience on IVR would be beneficial.

IVR QA Engineer - Onsite at Charlotte, NC