Must Have
Technical/Functional Skills :
End user Computing with Process and Service Operation knowledge. · Trouble Shootings and Good Communication Skills · Co-ordinate and implement processes and procedures to achieve optimal team workflow. · Vendor Management · Intune and application packaging · Day to day operation of our Office365 tenant Printer management
Roles & Responsibilities:
· In a week, 3 days need support from Milford location and 2 days from Manchester location. · Once a month if required need to travel to Cambridge. · Once a year if required need to travel to Cumberland Foreside. Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising, which could later degrade the end-user experience.
· Define or take part in the effective execution of complex troubleshooting, resolution, and operational tasks in collaboration with both primary vendors and third-party suppliers. · Contribute as necessary to ensure effective deployment activities and take new or changed Business Services into operation. · Work as an escalation point for the Service Desk, Field Support and Remote Support · Supervise and coordinate support tickets in the Service Management system. Ensure and supervise the full lifecycle of knowledge articles related to end-user computing such as identification of needed articles, updates to existing articles, and contributing to improving the overall knowledge management area.