Universal Robots – WE WANT TO MAKE THE WORLD WHERE PEOPLE WORK WITH COBOTS NOT LIKE ROBOTS
Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.
We offer a highly stimulating, dynamic environment with unlimited career potential – where your success is self-determined. You will play an essential role in a team focused on success, growth, development, and innovation.
Be part of Universal Robots.
In this position, you will ensure the UR and customer needs for pre-sales support, and customer/partner training are complete. These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participating in trade shows, and facilitating customer/partner training.
Key Responsibilities:
- Ensure that the regional Application Engineering team:
- Provide technical support and sales enablement to partners (distributors: SI, CSI) and end-users.
- Provide robotic application support and consultation to partners and end-users.
- Develop distributors’/end users technical knowledge and abilities with regards to Universal Robots and applications.
- Support Service 360 activities and case management in accordance with the global service processes.
- Exchange knowledge with, and invigorate the global Application Engineering community.
- Be able to navigate in both regional and global organizations simultaneously, driving processes locally while aligning with the global technical team on processes, tools, training material, application development for customers and trade shows, etc.
- Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures).
- Own the performance management process for your team, including goal setting, feedback, coaching, career discussions, and performance appraisals.
- Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met.
- Facilitate a team environment by hiring, onboarding, assigning and delegating work, while guiding, training, and coaching colleagues.
- Partner with CDM's and/or Sales Engineers to ensure customer needs are met.
- Interact with C-suite level executives from distributors, partners, and key customers.
- Ensure team members follow process standards and drive for continuous improvement.
All About You
We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.
Education, Skills & Experience:
- Minimum a Bachelor's Degree in a related field, advanced degree preferred.
- +10 years successful track record of technical support in the robotics industry.
- Solid technical knowledge and skills of robotics and automation including multiple applications.
- Documented success over multiple years in pre-sales support, post-sales support, and training.
- Experience supporting structured sales, plans, budgets, pipeline management.
- +3 years experience managing people on-site and/or at a distance.
- Experience managing complex client relationships is required.
- Strong oral communication skills including the ability to de-escalate sensitive situations.
- Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees.
- Demonstrated conflict resolution skills.