Technical Marketing, Staff Engineer

Non-CA Pay Range (Annual):
$121,000.00 - $224,600.00
At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
Infinera also offers paid leave, medical,
dental, and vision coverage, 401(k),
life, and disability insurance to
eligible employees.
Location: Richardson, TX (On-Site)
Position: Full-time
The TME team is part of the Global support and services business group at Infinera. We are a technical operations team, and it is our team's responsibility to successfully drive early customer trials and demos for Infinera's new product introductions. We are tasked with:

• Executing customer test plans inside Infinera-labs and becoming an early expert of new SW/HW product specifications, requirements, features, and issues.
• Providing technical support at different NPI phases of pre-launch, launch and post launch to both internal teams and external customers.
• Train our professional services and support organizations on new products.

As a Staff Engineer in this team, you will be reporting to the Senior Manager of the TME. You will be setting up and managing the optical transport lab in the Richardson office. You will work with our engineering partners to test new features, replicate customer issues, execute test plans with the goal of identifying problems before we release our products to the customers. As you advance in your career, you can expect to have more frequent interactions with customers, provide technical support, and conduct trials and demos independently. With the continuous pipeline of new SW and HW product-cycles the work is fast paced and involves working with multiple cross functional partners including but not limited to sales, marketing, PLM, Engineering, R&D, Project Management, and Professional services.
Key responsibilities:

• Installations, maintenance and management of optical transport systems and subsystems in Infinera's customer support lab at Richardson, TX
• independently leading all the lab operations and logistics that come with it, driving optimization and efficiency opportunities in the lab to scale the support functions for multiple teams.
• Maintaining and updating Optical LAB Inventory and ability to support smart hand network technicians in future.
• Understand product specifications and test out new features that our engineering teams have designed and identify problems before releasing our products to the customers.
• Provide operations, maintenance, and configuration support to both our internal teams and external customers post launch of the new products.
• Develop customer specific MOPs and documentation.
• Independently developing and assisting other teams to build customer specific test plans for successful execution of new product trials and demos.
• Presenting new product specifications and features to our early customers and driving initial trials and demos
• Provide technical support, validate customer requirements, and collaborate with Sales and account teams for successful execution of new product certifications and proof of concept trials.
• Work with external vendors to get needed hardware in the LAB.
• Troubleshoot configuration failures and generate best-practice guides and wikis for our customers.
• Become "Voice of customer" and provide specific feedback about new SW/HW Product features to our Engineering, PLM, and R&D teams.
• Open issues in Jira and provide detailed steps and logs for further investigations.

Personality:
We're looking for someone who's self-motivated, optimistic, and enjoys working in a fast-paced NPI environment. You should be dependable, driven, and possess superb communication skills, as well as the ability to see things from others' viewpoints. We are looking for someone who enjoys solving complex problems and has an attitude of helping teams in need to drive-up Infinera's customer experience. You should be approachable by partner teams and flexible to travel to execute successful trials and demos.
Specific job skills & qualifications:

• 5-10 years of Industry experience as optical network engineer (Long-Haul/Metro/submarine network deployment), network automation, customer trials and understanding of key technologies including Coherent Optical Technology, ROADM, and SDN and Ethernet.
• The ideal candidate must possess a Technical Degree (B.Sc. or M.Sc.) in a field related to Telecommunications such as Computer Science, Electrical Engineering, Optoelectronics, Cyber Security, or a similar field. However, if you have a business degree, you may still be considered if you can demonstrate proficiency in handling intricate technological concepts.
• The candidate must possess a strong theoretical knowledge of optical transport network protocols, protection schemes, DWDM technology, IP routing protocols, and Ethernet. This knowledge must be demonstrated through academic coursework, industry certifications, or prior work experience. Additionally, experience in Software Defined Networking is highly desirable.
• Experience with installation, troubleshooting of optical equipment in the LAB/field and using various testing equipment like OSA, BERT, Traffic Analyzers, VOAs etc. would be a plus.
• The ideal candidate must possess exceptional verbal, written, and presentation skills. They should be able to articulate complex technical concepts to both technical and non-technical audiences alike. As a bonus, if you're great at socializing and have a knack for building strong relationships, that would be a plus! We believe in creating a friendly and inclusive work environment, and we're excited to find a candidate who shares our values of effective and enjoyable communication.
• Knowledge and/or work experience with Python scripting to automate network operations is highly desirable.
• Technical competence in trouble-shooting real-time embedded software, optical and digital hardware, and network management systems
• Proficient in making presentations, MS-office tools, Confluence and Jira platforms.
• Basic understanding of UNIX/Linux, shell scripting, networking, storage, and general administration

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"This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as "Export-Controlled Information") controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information. The U.S. Department of Commerce currently requires a foreign person with a most recent citizenship or permanent residency of Sudan, Ukraine, or a country currently designated in Country Group D:1, E:1 or E:2 (Supplement No. 1 to Part 740, Title 15) to have an export control license to access our Export-Controlled Information, unless they meet certain exemptions provided under U.S. export control laws and regulations. The list of applicable countries in Country Group D:1, E:1 or E:2 may be updated by the U.S. government from time to time. The current processing time for an export control license is approximately 4 to 6 months.
Your employment or engagement with Infinera shall be contingent on verifying your eligibility or requirement for obtaining a necessary license and/or authorization from the appropriate agency. You will be required to provide certain information for export control compliance assessment purposes, and your information will be reviewed by Infinera's hiring and export control teams to ensure compliance with the U.S. export control laws and regulations. Infinera will collect necessary documents (such as proof of citizenship etc.) to assess license/authorization requirements if you are offered and accept the position."
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.