VP, Engineering

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit

The Vice President, Engineering will apply a creative and entrepreneurial approach to marry corporate strategy and initiatives with the most relevant, optimal, and appropriate technology processes to deliver enterprise-level technology solutions and products.

This position manages multiple departments within the organization through directors/managers.

Essential duties and responsibilities include the following:

• Work directly with the SVP, Technology and other business leaders to deliver the product vision and corporate strategy to our customers.
• Lead with a people-first approach, actively engaging in team building and morale enhancement activities to foster a positive and inclusive work environment.
• Ensure Virtuoso maintains an efficient and high-performing technology team. Coach, mentor, and groom leaders, engineers, program managers and technology operations employees.
• Ensure delivery of products and solutions to our customers at a high pace and quality. This includes implementing and maintaining an Agile engineering and DevOps environment and culture.
• Leverage experience and leadership to transform existing functions to drive consistency and efficiency through your strategies and management.
• Drive and foster a positive, inclusive, collaborative, and results-oriented culture.
• Develop and execute on technology strategy, architecture, and product plans while leading engineering teams for both internal and customer-facing systems to support the business.
• Uphold a results-oriented culture that values accountability, performance, and the achievement of strategic objectives.
• Recruit, motivate, retain, and enhance top-tier product engineering teams.
• Balance a high quality, high-output engineering mindset with the demands of a high-growth business.
• Interact with internal and external customers to collect requirements, manage expectations, and resolve issues.

Educational and Skills Requirements:

• Bachelor’s degree
• 10+ years’ experience as a technology leader, preferably with a combination of big and small company environments, having managed organizations of 30 people or more
• Demonstrated ability in team leadership and people management, with a track record of building cohesive and high-performing teams
• Strong focus on innovation and forward-thinking, with the creativity to apply technology in novel ways to advance business goals
• Proven track record leading multiple teams delivering and operating modern SaaS and back-office solutions for enterprise customers leveraging cloud services (AWS, Azure, and leading cloud management platforms)
• Enthusiasm for and expertise in implementing and managing an Agile software development environment with a strong DevOps culture including experience in one or more of the following: built large-scale, automated distributed systems, configuration management, and CI/CD pipeline
• Experience and passion for building wicked-awesome end-user experiences (front-end development, UI/UX passion, digital platform, etc.) and data management platforms (data warehousing, event sourcing, data science, analytics, etc.)
• Experience with business process automation/enterprise tools
• Experience with high scalability, availability, and security domains
• Champion for, and can execute on, operational efficiency and simplicity
• Demonstrated depth in software engineering principles and implementation with the ability to contribute to low-level software designs, architecture decisions, code reviews, and solution design
• Experience with database technology, both SQL and NoSQL
• Passion and experience in mentoring and recruiting/team building
• Highly collaborative with the ability to work well with peer leadership and distributed stakeholders
• Excellent written and oral communication skills
• Proven ability to generate decisions through data
• Ability to prioritize and execute on multiple projects with an attention to detail
• Experience delivering high-quality software design and development including experience with RESTful web services and microservices
• Innovation – Forward thinking, curious, & creative
• Leadership – Ability in leading people or projects
• Marketplace Awareness – Current business trend knowledge
• Analytical Skills (Advanced) – Ability to collect and analyze complex information, problem solve, and make decisions
• Collaboration – Strong skills in inspiring the win-win-win
• Self-Starter - Ability to work independently

Travel Requirements:

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

• External: Daily contact with outside partners and vendors, including travel partners, designers, and copywriters.
• Internal: Key job contacts are primarily with managers and director level staff and above outside of the job’s immediate work unit/department.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.