IT Systems Analyst & Operations Engineer

IT Systems Analyst & Operations Engineer

• Full-time

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Workila, and make delivering innovative work part of your extraordinary career.

MUST-HAVES

• BA/BS degree in Management, Information Systems, or Computer Science
• 5+ years of experience in IT managing multiple high priority initiatives
• 3+ years of project management within large scale enterprise initiatives
• Knowledge of IT best practices and industry trends

NICE-TO-HAVES

• Friendly team player
• Experience scaling support for a growing company
• A passion for work that goes beyond a paycheck

DESCRIPTION OF DUTIES

• Establish a culture of excellence, trust, and responsibility within the technology operations team that aligns with our values.
• Worry about scaling: think about how the tech ops team supports the rapidly growing workforce.
• Help generate and maintain the team with tools, best practices, and knowledge.
• Oversee development of IT support knowledge base, user guides, and FAQs.
• Manage development and execution of documented process for communicating outages from the stores & corporate to the company and stores.
• Develop and discuss IT policies across all technology disciplines: devices, applications, AV, telephone, and beyond in collaboration with technology operations.
• Collaborate cross-company with leaders to gather high-level input on IT support improvements and systems policy decisions.
• Monitor ticketing system to ensure timely resolution of issues, identify patterns with repeat problems, and act as escalation point for complex asks.
• Provide input on an IT support program and plan that outlines long-term goals for the technology operations roadmap.
• Drive the team to execute against milestones on their way towards fulfilling these goals and commitments.
• Support both in-store technology (Pin-Pads, Point of Sale, Internet) as well as corporate technology (Procurement of computers, Email Admin, setting up conference lines).

SALARY RANGE: $65,000 – $75,000

PERFORMANCE BONUS: $0 – $5,000, Bonus Plan

Apply online by clicking on the green label "I am Interested" or call if you have any questions; however, applying online is the best way to apply.