PS Support Engineer, Security Integrations Group (SIG)

PS Support Engineer, Security Integrations Group (SIG)

Job ID: 2783928 | Amazon Ireland Support Services Limited

Amazon Global Security Operations (GSO) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group.
This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, CCTV, visitor management, and incident management systems.
The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including weekends.

Key job responsibilities

1. Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
2. Responding to telephone, ticket and e-mail requests in a professional, efficient manner
3. Performing various programming and technical project / administrative related activities on the security systems
4. Following standard procedures for proper escalation of issues to the appropriate teams
5. Reviewing and recommending logical and technical design as defined by documented standards
6. Documenting knowledge in the form of knowledge base Wiki articles
7. Ability to work shifts that include holidays and weekends
8. Participating in an on-call rotation

BASIC QUALIFICATIONS

- Work a flexible schedule/shift/work area, including weekends and/or holidays
- 2+ years of customer facing IT role or physical security systems/infrastructure work experience
- Experience scripting in PowerShell or other scripting languages
- Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
- Experience managing projects with shifting priorities
- Knowledge of networking basics through work experience or education
- Experience building and maintaining strong working relationships with internal and external partners
- Experience working with Microsoft SQL Server

PREFERRED QUALIFICATIONS

- Experience with AWS, networks and operating systems
- Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
- Ability to program to solve problems and automate repetitive tasks in common scripting languages such as PowerShell, VBScript and Perl
- Hold a current ASIS CPP, APP or PSP certification

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