Customer Engineer
About the role
As a Customer Engineer, you will provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you’ll be doing
- Performing a range of technical work activities either remotely or at customer sites to meet business and customer requirements.
- Coordinating small teams delivering basic work packages in line with company processes to meet business and customer requirements.
- Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.
- Escalating issues in line with company processes to ensure customer demands are met and evaluating escalations and actions appropriately.
- Providing customer service to internal and external customers to ensure a consistent experience.
What you have
- Proven experience in an IT Desktop Service environment.
- Experience with ticketing systems such as ServiceNow.
- You must be legally authorized to work in the United States.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury