Field Service Engineer
Country/Region: US
Location:
Auburn Hills, MI, US, 48326Northville, MI, USGray Court, SC, US
Req ID 72978 | Auburn Hills, Gray Court, Northville, United States ZF Active Safety and Electronics US LLC
What you can look forward to as a Resident Service Engineer:
The Field Service Engineer is an experienced professional engineer responsible for coordinating customerresidential quality engineering, Mobile Service activities, and field service activities inside the customer network.
Support the project phase of new products concerning service diagnostics, routines, repairs, and procedures
Coordinate with Controls and Calibration teams in relation to new software releases to the OEM factory as well as the field
Provide new hire technical training and assistance through onboarding phase, Provide launch support for new product with the respective OEM
Rapid detection of new error patterns in the field. Monitor remedial action effectivity
Communication with our customers as first contact for all product related support questions
Support fault diagnosis and repair recommendation for our customer workshops including using customer tools
Instruct and advise customer employees in regard to fault detection, root cause analysis and repair instructions
Provide field support and monitoring in selected reference markets
Perform system analysis on non-conforming products in the vehicle as well as the clarification of and provision of support for end customer complaints in the Field.
Provide on-site support for our customers workshops performing failure mode analysis using customer specific and ZF tools
Complete objective measurement to evaluate failure modes, subjective customer complaints and shift quality
Document and perform statistics related to customer activities
Collect complaint related information in order to monitor the quality situation and improve the product within the context of continuous improvement
Document and monitor quality complaints in ZF and customer specific databases
Support sorting activities and reporting of quality concerns. Support with the organization of spare parts
Identify reductions in guarantee and warranty costs for ZF and the OEM, through the prevention of unnecessary repairs
Conduct data administration, documentation and interpretation of the database, Submit weekly reports to team members
This position could be based out of one of these locations: Auburn Hills, MI, Northville, MI, or Gray Court, SC
Your profile:
B.S. in Engineering or related field
Minimum of 5 years of progressive engineering experience in a manufacturing or technical environment, experience in the Automotive Industry preferred
Proven ability to make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, and procedures
Basic SAP experience
Basic INCA knowledge, VBA programming skills, and Power BI skills preferred
Knowledge in total vehicle systems
Electronics, transmissions, and transmission assembly (hands on) preferred
Proficiency with Microsoft Office (e.g., Excel, Access, Word, PowerPoint, etc.)
Proven creativity and analytical methods with a high-level of attention to detail
Ability to interface with cross-functional teams and all levels of personnel and management
Excellent verbal and written communication skills as well as Excellent presentation skills
Experience in Quality Engineering is a plus
Knowledge of Geometric Dimensioning & Tolerancing preferred
Why you should choose ZF:
A supportive collaborative team environment
Annual Incentive Plan
Paid Vacation
Personal Time
401k Plan
Health Care Benefits
Paid Holidays (13 fixed holidays)
A Hybrid Work Schedule (2 days remote/3 days onsite)
A strong diversity culture
Supportive Employee Groups and community outreach activities
Be part of our ZF team as Field Service Engineer and apply now!
Contact
Samantha Ariens
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF: